Robert's Blog

Customer Service / Like the first person....

2008-04-04T09:26:06Z

I absolutely base my entire business on CUSTOMER SERVICE / CUSTOMER SATISFACTION. There is a general rule that I try my very best to live by..."Treat every client and customer like the first person you worked with". Remember when you did not know the answers to the questions they asked you? Remember when you would go spend endless amounts of time on the phone tracking down the answers for them. Fresh out of Real Estate school and ready to earn...

Your customers could tell you had that drive that made them feel they made the right decision in choosing you. You proved them right by being that real go getter too. You did everything it took to "go get it", we need to do everything in our power to make sure we keep that attitude forward in our thinking. If we are not willing to go that extra mile for our people today it will certainly reflect in our attitude. Now more than ever (just like our housing inventory) home buyers can go choose another Realtor. Good bad or indifferent if their attitude is better than yours you will lose.

With our superb attitudes in hand we have the ability to build a brag book that will capture any audience (including our fellow Realtors). We all know it is a great feeling to ask, "Do you have a brag book filled with client testimonials?" When their response is no show them yours and now you have the upper hand, all do to the way you treat your clients and customers.

One a final note, please do not forget to ask for your letters of recommendation! If you are new get one from your broker or old boss. Do not be shy about asking for that letter, if you are building the correct relationship with your people and becoming friends then asking for the letter should be very comfortable. Get your letter every time (if you can) and build that book.

So if you are new, 2 years in or a seasoned vet what are your views of cusotmer service?

Robert.

How do I add, flyers and Virtual tours?

2008-03-19T13:57:30Z

I am trying to figure out how to add flyers and virtual tours to my listings here on AR. Is there anyone that can show me how to do this? For some reason or another I am having a difficult time doing this.

Thank you in advance for your time.

Robert Kingsley

Property Specific Web Pages

2008-03-11T08:16:37Z

I have just started using the RealBird.com site to create the property specific web pages for my clients and they really love it. This is not something that I have utilized in the past, but am certainly glad I am doing it now. Not only can I say I am doing that page for them but I can list all the other pages RealBird.com will publish my clients url. Great site.

I know others are using similar sites to do the same thing, any suggestions on how to improve my reach with this advertising avenue?

Thank you in advance.

Robert Kingsley.

Century21 Boling wins The Impeccable Customer Experience Awards.

2008-02-29T15:46:53Z

CENTURY 21 Boling and Associates was named the People's Choice by more than 400 people at the 2008 Impeccable Customer Experience Awards.

The Impeccable Customer Experience Awards recognize 10 businesses that have raised the bar of hospitality and 10 individuals who have excelled in customer service. And one award goes to a business that the audience votes as the People's Choice Award for world-class service.

Just Joined..

2008-02-29T12:34:40Z

Hello everyone,

I just joined after sitting by and checking the site out for some time. I am looking forward to gathering much information and carrying on great conversation with other professionals in my area.

Look forward to doing business with you (some of you again)

Thank you,

Robert.