Top Ten Customer Complaints...How do you rate? - 05/14/11 08:17 PM
 
 
Do you think about the things customers may say about your business and the service you provide?
 

 
10.  Unable to make a problem solving decision quickly
9.    Not understanding the problem
8.    Dishonesty
7.    Over promising and under delivering
6.    No website
5.    Lack of concern
4.    Lack of follow up
3.    Lack of product/service knowledge
2.    Slow response time
 
And the number one customer service complaint is......
 

 

1.    NEVER ANSWERING THE PHONE!!!!!!
 
All of these complaints I compiled by asking friends, colleagues and peers what their biggies were … (27 comments)

The Arithmatic of Selling - 05/11/11 04:18 PM

It's Time.  You are ready to put your home up for sale.  But are you really ready?  I mean is your house or condo really ready?  Many sellers don't do the math before they list their property.  Meaning they don't evaluate what it is they are selling and how it adds up to potential buyers once the listing campaign begins.
Evaluating how a property totals up against current listing competition is key in order to price correctly and present your package. If the guy down the street sold or is listing for a certain amount, that doesn't necessarily mean you … (6 comments)

RESA Inland Empire Chapter Gets Rolling - 05/06/11 06:34 PM
 

Thanks to everyone of you who took the time out of your busy schedules to attend the RESA Inland Empire Meet and Greet. We had a great turn out,  I was very disappointed I was not able to attend to meet all of you. Thanks so much to Michelle Minch our RESA Regional VP and Shannon Miles of Cort Furniture Rentals for their work to make the meeting a success. Our next meeting is scheduled for Tuesday, June 7 at Cort Furniture Rental in Ontario. We will be meeting from 11 to 1. At this meeting we will vote … (3 comments)

 

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