Using Video to Truly Wow Your Clients - 02/17/11 12:04 PM
 
Through Redfin’s Partner Referral Program, we see a lot of great reviews come in for our partner agents, many of which cause us to consider new ways to best serve real estate clients. We partner with agents who share our values and refer clients to them in each of our markets. We had a review come in last week for Sharlene Rundio, a partner agent in Phoenix, Arizona who really wowed her client by using video, "Shar went above and beyond the call of duty, sent excellent video footage of the properties I needed to "see" from afar, and truly … (2 comments)

Have You Done Your Homework? - 02/02/11 11:20 AM
Winter break is over and school is back in full swing.  Perhaps it is global warming, but the buyers are blooming early this year.  Our partners ended January with a single-day record, receiving 85 referrals in 24 hours.
Every week we like to recognize one of the agents in Redfin’s Partner Program for living our values around customer service.  Redfin’s partners work for other brokerages, like Century 21, RE/Max, and Coldwell Banker and take referrals from Redfin.com. 
Last week an Orange County partner, Richard Stuart, received a stellar 10 rating from a client who had this to say about him, “Richard … (0 comments)

Service-oriented agents unite! - 02/01/11 12:30 PM
The industry is changing.  We can all feel it.  First listings were available on IDX, just as a teaser.  Then came VOW and a whole new level of engagement was possible online.  A few brave souls blazed the way with agent reviews online (ok, even us).  Soon consumers will demand reviews, just like they demand access to all the listings, and a URL for your business. 
That shift to transparency will shine the light, brighter than ever, on the professional, full-time, agent that lives, breathes, sleeps, and eats customer service.  Who always puts the customers' interests before a commision.  Who thinks … (1 comments)

 
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Adam Wiener

Seattle, WA

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Redfin

Address: 2025 1st Ave, Ste 600, Seattle, WA, 98121

Office Phone: (206) 576-5836

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Redfin's partner program is a true pay-at-close referral program designed to give experienced agents at other brokerages who run their businesses with an intense focus on customer service the ability to leverage Redfin.com's ability to generate new business. This blog is a collection of stories, information, trials and tribulations on wowing the consumer, keeping up with the real estate industry, building a new business inside an existing company, and trying to make new friends everywhere we go.


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