customer satisfaction: We Encourage ALL Feedback - Good or Bad ... Thats How We Get Better!
- 10/22/10 12:17 AM
We joined the AR Community on 05/17/2010 and love every moment of it. We found a professional community that is engaging and educational. We also found a couple of clients for our startup. As a startup we did what we could to accommodate these clients including offering a 100% Customer Satisfaction Guarantee. What we quickly found out is that some people attempted to take advantage of our kindness. We are located on the East Coast - Baltimore, MD and one client in particular was located on the West Coast - California. To help with schedules we made ourselves available after hours (3 comments)