Customer Service: where has it gone?

My first contact with a potential client, I use as My Best Practice which I  call, My Four R’s of customer service: be Real, Respectful, Reliable, and Reasonable! 

By following my Four R’s I give my best to my clients. And by giving great customer service I have been able to stay in business for 23 years.  I never forget that great customer service gives you repeat business. 

How do I provide excellent customer service? 

Here's how I do it: I follow my Four Rs of Customer Service, which are:

Reliability: I always let my client know that they can rely on me to do what I say I will do even if it cost me money to keep my word.  There’s nothing worse for your business than to have a reputation of not keeping your word 

Real:  I keep my relationship with my clients on a real level without any puffery and with honest and sincerity.  Repeat customers are the best, and the way to ensure that my clients will keep coming back to me is to be honest with them and by keeping my relationship real.  I don’t use puffery to make myself look like I know more than I do. If I don’t know something, I will say so but I will also do whatever it takes to find out the right answer or guide my client to the right person who can answer their question.  Being real is being honest.  Bragging and puffing up your ability may get you clients but it won’t help you keep them.  Being real helps you keep your costumers coming back.

Respectful:  I always respect my client and I respect their time and money.  Politeness really does go a long way.  I respect my clients time by always returning their phone calls in a time manner and always showing up on time to our meetings.  I respect my clients money by always trying to find the best service for less.  I save my client money by finding the best venders like termite, escrow, title, negotiating a fair buyer concessions, etc. 

Reasonable:  I always try to be reasonable in all my dealings with my clients.  I never expect more than what I am willing to give and I always give 100% to my client. 

And one last thing that I do to provide my client with great customer service: I try to be humble, I never think that I’m better than my client.  Everyday I work on applying my Best Practice: Keeping it Real, Being Respectful, always Reliable, and never unReasonable.

Will you allow me to show you how I provide The Best Customer Service?