customer followups: Are You Pushing Past Clients Away Or Helping Them Remember To Refer You? - 03/30/10 11:48 PM
Picture This:
A happy, smiling couple - the closing table at long last, you with their promises of numerous referrals still
ringing in your ears as they tell you how they couldn't have done it without you!
You're wonderful! You stop by to give them a great housewarming gift. You're the best! They'll NEVER,
EVER forget you - they'll tell EVERYBODY they know that you didn't quit until you found them the perfect
house (after only seeing 20). They'll be the best town criers you've ever had!!
But then.......a few months … (3 comments)
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customer followups: Check Out The Cute Dog Fairy! - 07/24/08 04:15 PM
How many conversations around the office have you heard like this? I've heard a lot of people saying these things more and more lately:
"I can't get any more referrals", "my clients keep leaving me", "I WISH I had some magic wand that brought in more business for me". (close your eyes and click your heels together and repeat after me: I WISH, I WISH, I WISH I had more referrals coming in!")
Well, bad news folks - there's no magic wands and no lovely fairy dust to make clients refer their family, friends and co-workers to you beyond a few months after you worked with them, … (8 comments)
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customer followups: What kind of customer follow up are you using? - 03/15/08 11:43 PM
Since so many new agents come to Active Rain and need to know how to follow up with clients successfully, please tell me what has worked well for you in the past. I know of a unique internet tool that is putting follow ups on automatic, but want to hear what techniques others are presently using. … (6 comments)
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