You have to listen and understand your clients. I know you all know this to be true but how many of you practice it on a daily basis with your clients? I talk to a lot of REALTORS. I cannot tell you how many times I have had to fight to get a word in edgewise. This raises the question of are you over talking your clients? (Then again, maybe I am just surrounded by self centered people)

Most people just want to know that you are hearing what they say. They want to know that you care and want to help them. When your clients are talking about what they need from you, it is not time to tell them about you and your day. Think Customer Service!

Greet me and make me feel comfortable.

Value me and let me know that you think I'm important.

Ask how you can help me.

Listen to me and understand my needs.

 Help me get what I want or solve my problem.

Invite me back and let me know that I'm welcome there anytime.

 

 

 

 

 

 

Is it a Three Bedroom or a Two bedroom?
03/11/2007
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Is it ok to market a finished basement (the whole basement) as a bedroom just because it has a closet, a door, and a window that meets code? I know it is our jobs to be "creative" with our listings but I get very upset when I get to a property and… more
In Need of Advise finding a Happy Medium
03/05/2007
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I am in need of some input from everyone. I am a mother of a five year old, a nine year old, and a wife. So really I have three kids (Just kidding… no, my husband is great). My husband goes to work early and gets of early and is able to make it… more
Does the Public know what Designations Mean?
03/04/2007
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Does the public know what all of the REALTOR designations mean? We as agents have to pay hundreds to thousands of dollars just to become a REALTOR. The associations are not kind if you are having a bad month and are not making any money. Then they… more
Strive to be the best Realtor you can be
03/01/2007
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I am writing in regards to some of these listings that do not have any pictures. I saw several million dollar listings with no pictures. That blows my mind. There is no reason not having pictures on your listing. I sit and listen to my fellow… more
 

Carmen Jones

Elkridge, MD

More about me…

Integrity Home Sales at Coldwell Banker

Address: 6031 University Blvd, Suite 100, Ellicott City, MD, 21043

Office Phone: (410) 740-7100 x 7330

Cell Phone: (443) 995-5069

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