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absolution: How to Apologize - 02/03/12 09:58 AM
 

Apologizing isn’t so much an art as a sport. When approached as a skill to build, governed by a few simple rules, the apology almost always achieves its goal—despite any fumbles during delivery. When it’s over, everyone wins.
 
Degree of difficulty: Medium to hard, depending on aversion to eye contact.
 
1. Forget dodge ball; apologizing is a contact sport. “Eye-to-eye, face-to-face, that’s the one way it works,” said Maribeth Kuzmeski, author of “The Engaging Child” (Red Zone Publishing) and “The Connectors” (Wiley), both relationship skills books. “My son, when he was younger … (would) write a note … (2 comments)

 
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Christopher Pataki Hockessin Delaware Real Estate

Hockessin, DE

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