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free online real estate training: The essentials of non-verbal communication. - 08/28/08 07:09 AM
Sure. We’ve all studied some NLP and its precursor “body language” but the truth is that we get busy. We don’t apply what we know and we miss opportunities to be better communicators.
This is a good time to review some of these skills. Body language never lies. It can tell you a lot if you know what to look for. Just be careful not to use this information to fuel your assumptions. So the first tip is - always test your observations of body language to confirm that what you think is really what is going on. If people appear … (4 comments)

free online real estate training: Active listening - 08/27/08 12:20 PM
Active listening is a behavior. Poor listening creates tension, while active listening builds rapport and trust with a customer. There are three skills to remember in active listening:
1. Feeling: This is the ability to recognize silent messages that the customer is sending through vocal intonation, body language and facial expressions.
2. Acknowledging: This is the act of receiving and acknowledging the customer’s message and feelings. Accepting that message as true and valid, without judgment of content.
3. Responding: This is the process of giving and inviting feedback to determine the accuracy of the customer’s message and feelings. The active listener … (3 comments)

 

Jordan Goodfellow

Kanata, ON

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