The Ten Secrets to Extraordinary Client Care - 10/28/11 03:09 PM
The Ten Secrets to Extraordinary Client Care
Over the years you’ve heard me talk a lot about service.  More times than I care to think about, I’ve seen (or been the victim of) absolutely appalling service.
But occasionally I encounter a level of service that isn’t good, or great, or excellent.  It’s extraordinary, brilliant, and incomparable.  And that’s the kind of service I want to talk about today.
So what are the ten secrets to extraordinary client care?   Here’s my list:
Identify what the people keeping you in business want from you.  Not what you think they want, or hope … (0 comments)

A Focus on Follow-up: Annual Client Reviews - 10/24/11 03:46 PM
October 2011: A Focus on Follow-up Are you a client communication crusader ...
... or a failure at follow-up?
After years of working with clients and consulting as a peak performance expert, there's one fact that never changes: agents who neglect their clients or lack strong communication skills also lack a strong, sustainable business.
Do you have a plan for client communication?
Whether you're working with buyers or sellers, there are some simple "must-dos" in the world of communication and follow-up. Join us this month to learn how to build a plan, create the necessary tools, ask for feedback from your … (2 comments)

Step Out … of Your Comfort Zone! - 10/21/11 05:08 PM
Step Out ... of Your Comfort Zone!
For a long time now, I’ve talked about the value of blogging for real estate agents (and other entrepreneurs!).  When blogging first appeared on the scene, it appeared to be a mystical, magical kind of thing … something that only a select few individuals would have the time or energy to master.
There were a lot of questions early on – questions about which blogging “platform” to use, questions about how to blog, when to blog, and why to blog.  Questions about whether blogging could really contribute to the bottom line of your … (6 comments)

A Focus on Follow-up: Free Client Survey - 10/17/11 05:52 PM
October 2011: A Focus on Follow-up Are you a client communication crusader ...
... or a failure at follow-up?
After years of working with clients and consulting as a peak performance expert, there's one fact that never changes: agents who neglect their clients or lack strong communication skills also lack a strong, sustainable business.
Do you have a plan for client communication?
Whether you're working with buyers or sellers, there are some simple "must-dos" in the world of communication and follow-up. Join us this month to learn how to build a plan, create the necessary tools, ask for feedback from your … (2 comments)

Real Estate Training & Coaching: Change vs Transformation - 10/14/11 12:37 PM
Real Estate Training & Coaching: Change vs Transformation
Real estate training and coaching is a passion of mine.  It’s something my company is very good at, and is well known for.  So it’s not surprising that I spend a fair bit of time thinking about this topic.
I spent all day Tuesday at the Washington State Association of Realtors EdCon event – an annual event put on by our state association to provide great real estate training to agents.  Hundreds of agents from all over the state attend this event (hint: if you didn’t make it this year, you should … (4 comments)

20 Insider Secrets to Take Your Real Estate Blog to the Next Level! - 10/12/11 12:01 PM
Don’t miss it … the re-release of “20 Insider Secrets For Taking Your Real Estate Blog to the Next Level”.  Whether you’re blogging, or thinking about blogging, this e-book tells it like it is.  Nationally recognized blogging authority Frances Flynn Thorsen has partnered with training and marketing powerhouse Denise Lones to create an e-book that answers some of the most important questions in the blogging world.
Via Frances Flynn Thorsen (Frances Flynn Thorsen Real Estate School):
20 Insider Secrets to Take Your Real Estate Blog to the Next Level!
 
… (7 comments)

Why Savvy Agents Brand - 10/07/11 12:25 PM
Why Savvy Agents Brand
I’ve been flooded with questions and comments about real estate logos and branding in the last 30 days.  We had such positive response to our recent “before and after” contest … and it made me realize that I need to talk about the power of branding more regularly.
I’m a proponent of branding because it works.  Branding your business will increase the success of your business.  That’s why my company offers branding and design services to our clients.
I want to be very clear on my next statement.  I don’t talk about branding because my company … (13 comments)

 
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Denise Lones

Bellingham, WA

More about me…

The Lones Group Inc.

Address: 2200 Cornwall Ave., Bellingham, WA, 98225

Office Phone: (360) 527-8904

Email Me

Join Denise Lones each week as she looks at the world of real estate and the world at large from customer service to the importance of listing presentations in a one-on-one style. Denise has more than 20 years of experience as a successful agent, broker, trainer and coach. Denise is someone in the know when it comes to real estate.



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