customer service: Are your customer service skills making you irrelevant?
- 09/11/16 01:03 AM
So I cancelled the newspaper yesterday. Not because I wanted to be huddled over my ipad to read the daily paper each day, or to save a few dollars, but because the paper couldn't be delivered to my house before I left for work making it irrelevant.
I don't go to the bank anymore. Not because I want to spend time figuring out how to take a picture of the deposit, sending it 3 times, and hoping they got it, but because my bank does not understand the concept of customers go to the bank on their lunch hour, the bank … (54 comments)
customer service: Marketing 101- How to lose customers quickly and easily!
- 08/07/11 03:15 AM
I didn't create this lesson, I actually was taught it by my bank since 1994, Fifth/3rd Bank, a major lender in the Ohio area. While working on my marketing degree we always focused on the cost of capturing new customers while it is relatively inexpensive to keep an existing customer. See new customers need special deals, special pricing, special offers, recruiting, marketing, and additional costs. So my lesson begins on a hot Sunday afternoon where somehow my credit card, which I use a lot and carry a balance and pay interest and pay promptly on time, became bent in my pocket … (2 comments)
customer service: Need to increase your income? Answer your phone!
- 12/16/09 08:57 PM
I had a garage door spring break on one of the rental units that I manage, and the tenant could not get their car out so we needed to get it fixed. I called the normal company that we use at 4:10 PM and got a recording that said "...if you get this recording during normal business hours (which it was) we must be on the other line and we will call you right back." Well, of course they never called me back so at 4:30 I called a new vendor, and if they do a good job I will use … (2 comments)
;)
;)
