SITUATION:A residential leasing agent was responsible for the solicitation, evaluation, and securing of tenants in a multi-unit residential apartment complex on behalf of its owners, a Limited Liability Company owned by brothers. Shortly after the marketing process began, the first applicant to view the property arrived with a service dog and immediately expressed interest in renting one of the available units. The agent had her complete an application, then arranged for a background check. PROBLEM:Even though the background check revealed the applicant had an excellent credit rating, the landlord refused to rent (4 comments)