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Why is it good to actually place an order vs a phone call?
Why is it good to actually place an order vs a phone call?
Interesting phenomenon exists, lots of people like to call the order in to the boss. Lets look at what happens. 
1) The boss isn't always available, staff is likely available.
2) The boss has to remove himself from the work he is doing and become an order taker. While this may make you feel better, lets face it, could this be the best use of the boss's time? Likely not.
3) The staff who would normally take their order and create the paperwork are sitting on their hands waiting for the order that the boss is now taking over the phone. 
4) The next question is "what will your charges be?"
Help us help you. I have one client... actually a dozen who like to call me in the blind and say "I have the client on the phone please meet Mr and Mrs... can you set up an appointment. Gee, I'm in the car running down the highway to the next inspection, let me pull over... I've tried that only to have a CHP officer come by to see if he could help me. Then told me to get back on the road. They ... more

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