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customer service: Why Did I Become a REALTOR®? - 11/22/09 11:18 AM
The short answer to that question is easy: to make lots of money and be my own boss! Of course we know that making a lot of money as a REALTOR® requires hard work and dedication, not to mention a good moral compass. The last several years have been effective in weeding out those that were only in it for the money. Most of us who actively pursue real estate on a full time basis have weathered the storm and are doing whatever it takes to remain productive and successful in this economy.
As for being my own boss, that is … (5 comments)

customer service: Customer Service in Real Estate - Walking the Walk (part 3 of 3) - 12/12/08 08:56 PM
Customer service is paramount to generating trust and sales in real estate. In this third of three posts I discuss a recent experience with an absentee landlord:The Absentee Landlord...This post is not just a customer service experience but also illustrates the dark side of serving the client.  In this case the culprit was a rental agent who managed to neglect his client's listing for six months after it became vacant. I was referred to the client, an investor from California.  He had assigned the task of finding a tenant to a well known broker who rented it. But after the tenant left he never bothered to find another … (0 comments)

customer service: Customer Service in Real Estate - Walking the Walk (part 2 of 3) - 12/12/08 12:28 AM
Customer service is paramount to generating trust and sales in real estate. In this second of three posts I discuss a recent experience with an out of town buyer:
The Out of Town Buyer...They were a professional couple from Boston seeking a club community offering both golf and boating who surfed into my Web site one evening. Their Email asked if such properties existed in our section of the Treasure Coast and could I show them listings the next day - the only time they had left before heading home. "Express" showings are a specialty of mine and I showed them a half dozen properties … (0 comments)

customer service: Customer Service in Real Estate - Walking the Walk (part 1 of 3) - 12/10/08 11:23 PM
Customer service is paramount to generating trust and sales in real estate. Nearly every agent Web site you encounter references "customer service" and how great we are at delivering it. Other than client testimonials, little anecdotal evidence accompanies the claim of giving great customer service. That said, here are several instances of customer service I have been privileged to deliver over the last several years (first of three posts):
Mature Moves...This senior client needed to sell her home and buy another quickly, which sounds simple enough. But other than the equity in her home she had limited funds, no family and just a few friends who … (0 comments)

 
Eric_slifkin_22_fixed

Eric Slifkin, Broker Associate

Palm City, FL

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Keller Williams Realty

Office Phone: (888) 288-1765

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