There Is No Truth - 03/29/12 06:38 AM
 
There is no truth, at least no universal truth.
Truth is not a fact. Truth is not an absolute. It is not even clearly defined with a single meaning.
Dictionary.com has eleven definitions of the word “truth.” These include “the true or actual state of a matter,” “an obvious or accepted fact” and “ideal or fundamental reality apart from and transcending perceived experience.”
These are similar but not identical meanings. So, apparently there is not even a single “true” definition of truth.
Despite this, I often hear people argue about the truth. Just think of your most recent couple of … (3 comments)

Don’t Let “Loaded Questions” Sucker You Into a Fight - 03/18/12 06:55 AM
There is an old joke about the witness under oath in court that is asked by the opposing attorney, “True or False only, do you still beat your wife?”
In so many discussions I see this type of “loaded question,” particularly on topics that are driven by self-esteem issues or emotional thinking. Oh, they are not as obvious as the joke, but they are still present.
“When is your team going to stop cheating?”
"Does your lender still forge documents?
“Why do you always want to hurt me?”
“Why do those stupid referees always rob us of our wins?”
“Why do … (2 comments)

Your Waiter Can Teach You About the Importance of Attitude - 03/08/12 04:43 AM
 
Ever have a waiter in a restaurant that was efficient, polite, said the right things, got the order right, kept beverages refilled but yet for some reason you thought, “They don’t want to be here”?
The waiter did nothing wrong. Yet, something didn’t feel, well, warm, or connected. It was just not an engaging experience.
How did that make you feel as a customer?
Now for the real questions: Have your clients ever felt that way about you? Do you take the time to pay attention and even notice?
Even if every one of your clients loves you, I bet … (5 comments)

I Have Attention Fatigue Syndrome - 03/01/12 01:02 PM
 
Hello, my name is Glenn and I have AFS, Attention Fatigue Syndrome.
Each day I am bombarded with advertisements, emails, phone calls, mail, and face-to-face meetings. Then throw in headline news, tweets, posts, voice-mails, newsletters, webinars, seminars, classes, and radio. Even my dogs sometimes ask for my attention (which is actually rather sweet and probably healthier for me than tweets and email).
The barrage of information and distractions is never ending, many times with demands of immediate responses to even mundane requests. “I sent you a text 10 minutes ago about moving our lunch meeting, why haven’t you answered already?”
… (1 comments)