leadership: Beware of "The Deadly Experts" - 02/02/12 05:22 PM
We all know the deadly experts. These are the people that use their expertise to kill sales, listing opportunities, and even relationships.
In many organizations, you find these experts in every corner, including technology, marketing, sales, training, and legal. In real estate, you find them among the sellers, buyers, brokers, attorneys, and just about every type of service provider.
The deadly experts use BIG WORDS to intimidate, bully, disgrace, protest, and even brag. Even someone that has comparable expertise may be casually dismissed by these deadly experts. (For if they admit that someone else may be right it damages their power and self-esteem.)
They … (6 comments)
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leadership: Ignoring the Right Answer - 01/13/12 01:57 PM
In hearing many stories, including those on ActiveRain, I am struck by how many people are upset or angry at other people for their own failures. While in many cases this appears to just be a blatant blame game, I think it may be something a little deeper.
I see way too many people, including many real estate professionals, who often hide or ignore the right answer because it seems hard or difficult. They dismiss the correct answer, hoping to find a shortcut. Or hope the problem will go away or maybe someone else will solve the problem for them. Denial and avoidance are common … (0 comments)
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leadership: The Danger of Ad Hoc - 12/15/11 10:06 AM
We've all seen the real estate agent, broker or lender that ran their deals by the "seat of their pants." They often think they are a hero. But don't you usually think they are a mess and a time-waster? Really, admit it.
The ability to think is important. At times, the ability to think under pressure and adapt to change is even more important. However, just because someone important to a deal makes ad hoc decisions, does not always mean they get them right. And it does not mean their authority makes them beyond question.
For instance, I was at a recent large … (0 comments)
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leadership: I was a customer ... and Remarkable Service Broke Out - 04/12/09 08:23 AM
So yesterday I'm having lunch at a local chain restaurant, one of the fast-casuals as they call them (order at the counter, they bring the food to your table, they bus the tables).
And Remarkable Service Broke Out!
And by remarkable, I mean I literally "remarked" about it while still there.
A girl from the counter comes over and asks if I'd like a refill of my tea. It was in a clear plastic cup and we could both see it was about half gone but not empty. I looked at my cup and said, "Sure" figuring I don't really yet but … (4 comments)
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leadership: Business on a handshake... - 08/07/08 07:40 PM
Our businesses have an in-house business mentor.
A retired, savy businessman that built his business from scratch and sold to a multi-national conglomerate. He does not know all of the things our businesses do but he can read a balance sheet and business plan and tear each apart if it does not work. He has investment properties and understands money in a way we can all dream about.
So, here are some tips from him you might find useful, even if you already know them. We sure did.
"Find people you can do business on a handshake. Then do the paperwork because no … (14 comments)
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