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fiduciary duty includes care: Closing Day.....Finally! Doing Right By My Client Ultimately Closed A Deal - 08/18/11 12:53 PM

 
Does anyone remember my tale of woe last April? My poor clients had the rug pulled out of them the day of closing.
All had gone smoothly, they even gained early occupancy of the new home....they were busy moving in and cleaning when the day of funding, the buyer for their home lost financing. After loan docs were signed and all monies in escrow, the lender was shut down my Fannie Mae.
Because that buyer was foreign, we could not find alternative funding in time to save the deal.
Devastated, the family had to move home and unpack. … (19 comments)

fiduciary duty includes care: Hey! Hey! Over Here....I'm A Realtor® And I Know What I'm Talking About! - 02/23/11 12:40 PM

 
I have noticed a trend lately and it's beginning to really annoy me......and my clients. Lack of respect in our arena of business. We've seen it boil over here on Active Rain recently as well.
Antagonism for the other professions within our industry.
StagersAppraisersMortgage BrokersRealtors®Bank NegotiatorsBPO Agents
I knew that we squabbled amongst ourselves, but when a client brought up the negativity to me, I knew that I wanted to address it.
I was out with a buyer this week, and we found a couple of places that they liked. This was my first time out with these buyers, but … (94 comments)

fiduciary duty includes care: Managing The Needy Client and Still Managing Your Time - 03/06/10 07:54 PM
Everyone knows immediately who I'm talking about. Doesn't matter if it's a first time buyer or a real estate investor, it's the client who calls/emails all day long with every question which pops into their minds. I think we all feel for these clients, it's a big purchase/transaction, they are unsure of the process, or the timeline, or the costs, or the disclosures, and they need to speak to you; you need to explain it to them and ease their minds.
Of course....that's part of the job. The problem is that unless they are your only client (and that's a problem … (51 comments)

fiduciary duty includes care: Realtors Need To "Be There" - 11/11/09 11:42 AM
This is a simple concept! But how do you do with it? We obviously can't be everywhere at once, and yet that's what our clients and colleagues expect. So where exactly are we to be?
Be There.... when your buyer or seller needs to ask you a question.
We clearly can't answer the phone or email every moment of every day. But we do have the responsibility to check on these frequently. Make sure your clients know what is the best way to reach you....and what timeframe they can expect for a response. Always do what you say you will do....be … (31 comments)

fiduciary duty includes care: Remembering "Care" is Part of Fiduciary Duty - 04/25/09 05:38 PM
Real Estate Agents have a fiduciary duty to our clients....but that definition includes the word "care." Sure we know that that is meant in relationship to the financial and professional duties, but take it beyond that point.
I'm working with a family who now NEEDS to buy, they are a corporate relocation and they are out of time on the terms of the relocation bonus. We first went looking last December and there were many great homes on the market and nothing was moving. They believed that if they waited a little longer they would find the home prices come down … (3 comments)

 
A Southern California agent's perspective on real estate and other things that interest me!


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