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See Those Complaints as Opportunities - 03/29/12 09:50 AM
AT REAL ESTATE PIPELINE, complaints are viewed as opportunities. How so? Well, we believe the vast majority of the time, clients who contact us with a complaint value our service and want to continue working with us - they just need to have a grievance addressed. Worse is an angry client who doesn't contact us. Our thinking is that if a client is upset and doesn't bother getting in touch with us, they probably have simply decided not to work with our company any longer. Those folks will be taking their business elsewhere - and they will share their dissatisfaction with their friends and associates along the way. I believe the (7 comments)
Watch for these Complaint Triggers - 03/27/12 09:04 AM
HERE AT Real Estate Pipeline, complaints are taken very seriously. On occasion, we handle complaints from agents about a particular lead we have forwarded them. Other times, referrals contact us with complaints about the agent we connected them with. Complaints not properly addressed can lead to formal action being taken by state regulators or negative reviews being posted on consumer sites. It seems that much of the time, complaints are similar, oftentimes caused by the same set of circumstances. How about you? As a real estate agent, do you know what actions most commonly lead to complaints in the first place? Do you have procedures in place to (2 comments)
Landlords: Do You Know What that Property is Being Used For? - 03/26/12 06:02 AM
IF YOU ARE a landlord of rental properties or manage those properties, you might want to take notice of an issue making news right now in Montana. Nearly a decade ago, Montanans joined a growing number of states and passed a medical marijuana law. But while it may currently be legal in many states, under federal law it remains illegal across the United States. Despite a well publicized memo from the Obama administration that seemed to indicate the federal government was deferring this issue to the states, actions seem to prove otherwise. In Montana, for example, the long arm of the federal government (4 comments)
E-Mail or Call? I Have the Answer - 03/24/12 09:46 AM
I HAD a choice. I could email or call. And that got me thinking. Which is the better way to approach a potential client, by email or telephone? At work the Internet always is nearby and soon I was searching for studies, articles and opinion in an effort to answer that question. After a bit of time, I felt as if I did.
The answer? Here it is: IT DEPENDS.
Sorry I couldn't get any more specific. Apparently, both serve different functions better than the other. For example, the telephone call gives you an opportunity to hear the (9 comments)
Chinese Investors Offered Visas for Investing in Montana - 03/21/12 06:06 AM
A MISSOULA GROUP is trying a different approach to entice foreigners to invest in projects in Montana - they are offering a fast track to U.S. citizenship. The Northern Rockies Regional Center was formed last year to offer visas to high worth investors who pledge to send at least $500,000 for projects that create jobs in the area. Currently the center is focusing its efforts on attracting wealthy Chinese interested in living in the United States. According to the Missoulian, several Chinese investors currently are planning to travel to Missoula this spring to tour an old mill site in downtown Missoula. Local investors have developed the (1 comments)
RATHER THAN LEARNING from a neighbor's mistake, Canada appears to be making some of the same blunders the United States still tries to recover from. Overvalued housing and unsustainable consumer debt have some Canadians worried their country may soon have a recession of its own to deal with. Similar practices caused the U.S. housing market and its broader economy to begin collapsing in 2006. It remains easy to see the consequences of such practices. Here in the United States, the price of (1 comments)
Things Not to Do to Become a Great Agent - 03/16/12 07:59 AM
MOST REAL ESTATE PROFESSIONALS have their own ideas on how to go about being a good agent, they do what they think they need to do and they consider themselves to be among the good ones. But becoming a great agent who receives stellar reviews from former clients has much to do with what you don't do. Following is a short list of a few of those things an agent shouldn't do. If you catch yourself committing one of the following "sins," well, don't do it anymore. For starters, don't let clients assume you are going to be their "hands-on" agent if you routinely pass (42 comments)
Soften that 'Hard-Sell' - 03/14/12 06:48 AM
Some time ago we interviewed agents who have been successful working referrals from our service and compiled their suggestions and insights into a brochure we call the "Learn and Earn." We then send that brochure to new agents who begin working with Real Estate Pipeline in hopes that it helps them find a higher level of success with our service. This is my second posting of information taken from that brochure. My thought in posting it here is that much of that information may be of service to all agents, regardless of how they first make contact with a potential client. Just remember, (2 comments)
Cashing In On the Beauty - 03/12/12 06:21 AM
As a resident of Montana, I don't often need to be reminded of the importance of the natural beauty surrounding those of us living here. But a study just released illustrates just how important a pretty view can be for our economy. Apparently, we can, at least to some extent, quantify in dollars and cents the value of a spectacular view. According to a Michigan State University researcher, visitors to Glacier National Park in northwest Montana spend more than $100 million a year in the communities surrounding it. That spending supports nearly 1,700 jobs that are sorely needed in struggling communities like (4 comments)
Avoid at All Cost - 03/09/12 06:00 AM
Some time ago we interviewed agents who have been successful working referrals from our service and compiled their suggestions and insights into a brochure we call the "Learn and Earn." We then send that brochure to new agents who begin working with Real Estate Pipeline in hopes that it helps them find a higher level of success with our service. Among the included information is that posted below. My thought in posting it here is the following information may be of service to all agents, regardless of how they first make contact with a potential client. Just remember, it is important what (6 comments)
June 31 - Because It's Better than Jan. 31 - 03/07/12 06:55 AM
Daylight Saving Time has me thinking. Since we're able to add an hour here and take an hour there, just because we want to, I suggest Summer Expansion Time. Let's drop January 31 and replace it with an extra day at the end of June. The result is one less day of winter and one more day of summer. Why not? The months are anything but consistent. They already can come with 28, 29, 30 or 31 days and rather than ending on the last day of a week, months end ... whenever. It isn't like our current months are actually (2 comments)
Monday is the Perfect Day to Eat the Frog - 03/05/12 06:02 AM
"If it is your job to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first." Mark Twain
HERE WE GO AGAIN. Monday morning. I've lived through more than 3,000 of them. I expect to survive this one as well. So, since it is Monday and I cannot change that, and since I am going to have to deal with it one way or the other, how best should I spend it?" I sit at my desk with no good answer to that question. I resort (6 comments)
First Friday in Missoula - 03/02/12 06:57 AM
IT IS the first Friday of the month and here in Missoula that means locals will be heading downtown for another First Friday celebration of the arts. Between 15 to 20 galleries, museums and other downtown businesses will be open from 5 p.m. to 8 p.m. to give Missoulians an opportunity to check out new exhibits, visit with artists and business owners and to enjoy another busy evening downtown. Along with all of the art to be viewed, there will be music to listen to, appetizers and drink to indulge in and a chance to run into friends, family and co-workers. This month's (0 comments)
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.