real estate pipeline complaints: See Those Complaints as Opportunities - 03/29/12 09:50 AM
AT REAL ESTATE PIPELINE, complaints are viewed as opportunities.
How so?
Well, we believe the vast majority of the time, clients who contact us with a complaint value our service and want to continue working with us - they just need to have a grievance addressed.
Worse is an angry client who doesn't contact us. Our thinking is that if a client is upset and doesn't bother getting in touch with us, they probably have simply decided not to work with our company any longer.
Those folks will be taking their business elsewhere - and they will share their dissatisfaction with their friends and associates along the way.
I believe the … (7 comments)

real estate pipeline complaints: Watch for these Complaint Triggers - 03/27/12 09:04 AM
HERE AT Real Estate Pipeline, complaints are taken very seriously. On occasion, we handle complaints from agents about a particular lead we have forwarded them. Other times, referrals contact us with complaints about the agent we connected them with.
Complaints not properly addressed can lead to formal action being taken by state regulators or negative reviews being posted on consumer sites.  
It seems that much of the time, complaints are similar, oftentimes caused by the same set of circumstances.
How about you?
As a real estate agent, do you know what actions most commonly lead to complaints in the first place? Do you have procedures in place to … (2 comments)

 
Grant_in_door_cropped_bigger Rainmaker_large

Grant Sasek

Missoula, MT

More about me…

Real Estate Pipeline

Address: Box 7074, Missoula, MT, 59807

Office Phone: (406) 532-5582

Cell Phone: (406) 202-2043

Email Me



Listings

Links

Archives

RSS 2.0 Feed for this blog