customer engagement: HERE IS A GREAT RESTAURANT IN STUART FLORIDA - 11/07/17 08:34 PM
For those of you near Stuart Florida, a great choice for a meal is Mulligan's Beach House.  We had a great Sunday brunch there this week. 
Mulligans is located right on the water in Stuart at the Stuart River Walk.
What really matters to me and to many others is that a restaurant have good food but gives a great guest experience. Mulligans certainly does that.  We started off drinks.  The rest of our party had meosas but I decided to try their bloody mary.  I am glad did.  It is served with a jumbo shrimp.
The portions of food are generous and … (33 comments)

customer engagement: DO YOU REALLY WANT THE TRUTH? - 06/14/15 08:22 AM
 
You want the truth? “You can’t handle the truth!”
 
 
This well-known line was uttered by Jack Nicholson in the move, A Few Good Men.
How often do we operate under the premise that no news is good news.  This move has some application to our businesses.  Let's we don't want to ask questions because the answers might be uncomfortable.
 
If we have retention problems, for example, it is easier to focus on business or commission splits and so forth. But, according to Gallup around 30% of employees are engaged at work. That means that 70% are not engaged.
Recently Gallup released a new … (27 comments)

customer engagement: PREDICTION:Discount Brokerages will eventually dominate all Brokerages - 02/01/14 07:28 AM

Bobby Bryant's blog talks about a prediction but I think there is an underlying message that all business needs to heed.  We need to look to the future and adapt.  If we don't adapt we will die.
It is not just about technolgy trends.  We must also understand generational differences; how they communicate and make decisions.  Generation X is different from Baby  Boomers and Generation Y is different from both.

Two weeks ago, I spoke in front of a Real Estate Association in Texas. A very diverse crowd of Realtors with a range of experience attentively and eagerly was there … (9 comments)

 
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Grant Schneider

Your Coach Helping You Create Successful Outcomes

Armonk, NY

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Great Leaders create engaged employees who create and maintain loyal customers and successful and sustainable business outcomes. As leader of Performance Development Strategies I create successful business outcomes. Our organization helps executives and business owners solve their business issues by leveraging their greatest asset - their human capital. We create cutting edge leadership development through group workshops and individual coaching. I help businesses go from "good to great."


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