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customer service: What Happens When "YOU" Are the Internet Lead? - 02/03/10 06:33 PM
 
Everyone is talking about internet marketing and lead capture nowadays.  One of the biggest problems, it seems, is converting these leads into “buyers” who actually purchase.  Systems and theories about getting results abound.  But, just how do you generate the best consumer response to an internet inquiry?  I recently became the lead to be converted to a buy!  I was not looking for a house, mind you, but a new car. 
Since I haven’t bought a car for several years, I was not sure how to go about picking a dealer and getting the best price.  I don’t know the … (133 comments)

customer service: Do You Deliver "Knock Your Socks Off Service"? - 10/26/09 08:11 PM
  
 
 
You walk into a place of business.  The receptionist does not look up.  She is on the phone.  No matter what you do, you get no eye contact.  You stomp around and she finally hangs up.  No smile.  “How can I help you?”, she spurts out.  You tell her you are there for an appointment.  “Just a minute”, she instructs you.  After ten minutes, you are ushered in.
Has that ever happened to you?  Or worse?  How often do you check the “courtesy” systems for your own real estate business?  Here is a refresher:
1.  Answer the phone after … (13 comments)

 
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Wendy Rulnick "Its Wendy!" Destin FL Short Sales

Destin, FL

More about me…

Rulnick Realty, Inc.

Address: 12889 Emerald Coast Pkwy West, Ste. 107-A, Destin, FL, 32550

Office Phone: (877) 487-9639 x 204

Email Me

The market. Smart sellers. The Emerald Coast of Florida.


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