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customer service: "I knew you would call" - 01/15/09 08:16 PM
 Yes, that is the response I just received from a Realtor at almost 7 pm local time.  This Realtor called me at 4 something when I had a client in my office and as I was walking out the door at 5 for a meeting I was given the message. 
Now the question is why that response? 
and
Do you get the same?

As we reach the mid way point of the first month of 09Now, is the time to review your business practice and your
CUSTOMER SERVICE BUSINESS MODEL.
Can your clients count on you?  In today's world how … (1 comments)

customer service: What I learned from my VACATION........... - 04/15/08 08:14 PM
Well I have to tell you that it was a great week..... 14 scuba dives, lots of fresh and I mean FRESH fish and well adult beverages....... But that isn't what I learned from vacation. 
 No what I learned   
thanks to not having an INTERNATIONAL phone package and well leaving the blackberry OFF, is that the world can survive without me! and I can survive without the world.....
amazing concept
Business went on.  My clients knew I was going to be gone and they SURVIVED.  It was actually probably good for all of us.  We all went on with our lives.... I … (7 comments)

customer service: What will I do for you Mr./Ms. Realtor to earn your business? - 01/29/08 09:41 AM
As I was sipping on my adult beverage last night I was introduced to a new, just licensed Realtor. And the first thing this young man said to me was "what am I going to do to earn his business" (he had a bit of attitude,but I let it go after all he just got his license and all).  His cohort was backing up some and had this evil little grin, must have know what was coming.
 What I will do for your clients is very simple.  I will provide the best and most honest service to them as I can.  Now … (1 comments)

customer service: A visit with a Credit Repair, I mean Credit Optimizing Company - 11/15/07 12:45 PM
  After reading Jeff Belonger's post from yesterday about Free Credit reports, I had a meeting today with a company that claims to be able to fix your credit report. And it is not free, but the first consultation is free, but after you sign up they charge $70 for that and then it is $45 a month.  Following is a little summary of my question and answer session with the Representative.
First question, how long does it take?  Well there is no real answer, but there is no contract so 2 months or 6 months depending on each individual situation.
What are … (3 comments)

customer service: What is YOUR CORE business? - 11/13/07 01:48 PM
 I have had some interesting conversations the last few days about what is our core business and for those of you that have read my last post you might guess what my answer is, but lets look at what some of the answers I have received to the question.
What is your core business????  Dear Rainer's is it real estate?  financing? staging a home?  Are you a buyer's agent?  Do you specialize in first time home buyers?  Are you a trainer?  Teacher?
Those are all wonderful specialities, but are they your core?  My processor feels that her core business is paper work, … (3 comments)

customer service: Where Oh Where Did Customer Service GO? - 11/13/07 11:11 AM
 I can tell you where it is not.  That would be what I received this weekend.  Sit back my friends and let me spin you a tale of the goofiest weekend I have ever enjoyed in customer service. 
The tale starts on Friday Morning, I am scheduled to pick up a van from a car rental agency that the Scuba Store that I teach for rented for me.  I have the written confirmation that I am to arrive approximately at 11 in the morning.  When I arrive there is a gentleman filling out some paper work and no one behind the … (7 comments)

customer service: OMG ..... Email is down........ cell service is down - 08/20/07 11:05 AM
and my processor just asked me how she was going to do her job with out these vital services.  OMG!!! am I getting that old that I remember life before a fax machine and cell phones.  WOW I am almost 46 and over the hill There is apparently a major incident that has knocked down some a tower or as one associate said all the dang kids going back to school.  But this got the conversation rolling about how we did our jobs "back in the day" of how we took care of customers.  We picked up the phone and drove to … (2 comments)

customer service: How is Scuba class like a client??? - 07/30/07 10:09 AM
 I had the privilege of helping 4 guys learn to SCUBA dive this weekend and the classes and presentation got me to thinking that there 6 basic steps in all our dealings.
First we have the introduction and paperwork.  Meeting and greeting, making sure all the waivers are signed (a loan app or a agency agreement).  I also have a little briefing at this time to explain my qualifications and my partners qualifications and how we are going to run the class.Confined water skills. This is when we teach how to set up the scuba gear.  How to breathe on a regulator.  We … (4 comments)

 

Joe Adams

Montrose, CO

More about me…

Major Mortgage USA/Branch Manager

Address: 1521 Oxbow Dr #125, Montrose, co, 81401

Office Phone: (970) 252-1700

Cell Phone: (970) 209-9802

Email Me

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