You didn't answer your phone, so I called another Realtor® to help me. Sorry.

I have read over and over and over that in real estate, you MUST answer your phone.  

You never know who may be on the other end.

Could be a referral from a fellow ActiveRainer.

Could be a new client.

I get that.  I try to anser my phone when it rings.  Well, unless it's from that dreaded 206 area code.  We all know who that is, and no, we aren't buying.

The other day I was at a closing and my phone (although on vibrate) rang.  Was I supposed to answer it right in the middle of my closing?  I think not.

After the closing was over I called the number back and the woman replied with "Sorry.  I needed you to answer your phone when I called.  You didn't, so I called the next Realtor® (She didn't actual use the ® when she was talking) in line.  She answered the phone so I am using her.  Better luck next time."  Then she hung up.

Ha!  No problem.  No really, no problem at all.  She sounded a little more than high maintenance, so no worries there.  

Here's the thing.  I can't and won't always answer my phone.  I can't believe how good that felt to type!  

I won't answer my phone if:

-  I am with another client.

-  I am in a closing.

-  I am having lunch with my son.

-  I am on date night with my wife.

-  The call is coming in after 8:00 pm.

-  I am on vacation.  Ha!!!  Who am I kidding?  I never take vacations.  If I did, I wouldn't answer, but my outgoing message would indicate that I am on vacation, but here is the name and number of the person covering for me.

-  I am in the bathroom.  You know.  The whole "echo" thing.

How would it look to my clients if I am at a listing appointment, talking about the Fort Wayne real estate market, and I take a call because I don't want to miss a deal?

Or how about if I'm writing an offer with a client and I take a call.  Or even showing a home to a client?

Amanda and I both focus on our clients.  We do our best to deliver what people need from their Fort Wayne Realtors®.  

A huge part of that customer service is focusing on the clients we are with at the time, not fielding calls from other potential clients.  I ask that if we don't answer right away, please leave a message and we will get back to you as soon as possible!  Have a great day!