We often say to buyer and sellers there is no stupid question. That’s likely true. Encouraging our clients to ask anything they want, even if they feel it might be a silly question, is not a bad thing.
But there are times when we might do or say things that make our buyers and sellers feel stupid, probably unwittingly. Have you ever done this?
We all know what that feels like…when someone says something to us or treats us in a way that makes us feel stupid, insulted, or embarrassed. It might be a … (73 comments)
You’ve completed your business plan, or perhaps are working on it. Maybe it needs a little sizzle to take what you are planning to do with regard to your clients in 2017 to a higher level.
I read a post by Ron and Alexandra Seigel entitled Buzz Beats Publicity earlier this evening. If you haven’t seen it, READ it. It tells a compelling story about the power of word of mouth advertising. There's a lesson there!
Isn’t that what we want, and hope for in our business relationships? Referrals to other potential clients, on top of … (11 comments)
Having a terrific experience with another agent in a transaction that inspires you to wish, or say to them, that you’d like to work together again is such a great feeling. Even when there are challenges or differences of opinion, working with some agents can be a real pleasure, while others not so much.
The same applies to vendors you work with during a given transaction - a lender, escrow officer, title officer, inspector, staging professional, or someone else.
So what are those things these individuals do that make the working relationship such a positive one, … (20 comments)
I recently read a terrific post by Elizabeth Weintraub, “Never Say I Told You So About Choosing the Wrong Lender.” It’s well worth a read and raises a significant issue – how saying “I told you so” could certainly set the wrong tone with your client. That could apply to other transaction issues (e.g., inspections), too. True in life as well.
But Elizabeth’s post reminded me of something I was told at a seminar some time ago:
It’s important to not make your clients feel stupid!!
I suspect we have all been made to feel this way at … (57 comments)
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How Not to Make Your Clients 
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