customer service: Will Customer Service be the Ticket? - 10/08/08 01:35 PM
I know I have blogged about Customer Service before but everytime you turn around, you are having either a great or not so great experience! I recently had the pleasure (?) of driving a rental truck from Philadelphia to Orlando with my girlfriend of 9 years. We thought it would be … (1 comments)
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customer service: Is Anyone Even Listening? - 09/10/08 11:28 AM
I had the pleasure of flying to Philadelphia to assist in cleaning up 60 years of junk from my mother's house. She is moving and we all know that we and everyone we know have the tendancy to be pack rats. But this is not the subject of this blog. I … (16 comments)
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customer service: Stood Up at the Altar - 04/29/08 04:19 PM
No, it has not happened to me. I am in a great 8 year relationship but have never been married. If anyone has ever been stood up at the altar, my sympathy. If it was anything like the scene last year from Grey's Anatomy, then I feel for you. But this … (10 comments)
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customer service: Creating a Mystique...ooh...ahh - 04/21/08 03:29 PM
When I first heard the word, "Mystique", it was while working at The Ritz-Carlton Hotel Company. For those of you that have stayed at a Ritz-Carlton, you know that their level of service is tops in the industry. The word mystique has a different meaning for all of us. I take it … (4 comments)
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customer service: Eat Here and Get Gas - 04/17/08 11:58 AM
This was a sign I had in my room when i was a teenager. It always struck me funny. Ok, it wasn't that funny but it brings me to the topic of Gasoline, Petrol, Fuel, Car Juice. I have been struck recently by a number of agents who say something to … (4 comments)
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customer service: Can you Train Someone to Care? - 04/15/08 07:19 AM
You can teach someone a task. You can also give someone a script that has been tested and proven to get results. But, can you train someone to care...truly care about what they are doing and about the people they come in contact with?
If you give someone a telephone script and … (19 comments)
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customer service: The Customer is Always Right...Except in Real Estate - 03/28/08 11:00 AM
My background is in Customer Service. It is ingrained in me from the very beginning that the Customer is Always right. While working at The Ritz-Carlton Hotel Company I taught everyone that the 2 things we never said to a Guest were, "No" and "I don't Know". I am finding in … (12 comments)
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customer service: The Property Management Conundrum - 03/19/08 02:49 PM
I recently attended a Property Management Workshop. The class was made up of Property Managers, managing 100+ Properties to people like me that have never managed any properties. I started thinking about all of the agents that are getting into the Property Management game and realized just how unprepared many of … (9 comments)
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customer service: We Give and We Give and Still... - 12/12/07 02:41 PM
When you talk to many Realtors, they will tell you that they work very hard. They are there for their customers and go over and above the call of duty whenever they are asked to...sometimes even without being asked. I think this is true for many agents. There are agents at … (13 comments)
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customer service: Are Buyers Really Liars? - 11/29/07 08:13 AM
When I first started in Real Estate, it didn't take long before I heard the term, "Buyer's are Liars". I had no idea what this meant until I experienced it personally. When you look at the functions we perform as Realtors, you can break it down to us working with a … (15 comments)
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customer service: Bonding - The Glue that Holds us Together - 11/21/07 02:04 PM
I grew up in a house and lived there for 17 years. It was a 5,000 square Foot "Oil Eater" as my dad used to say. It had 3 floors and a basement...an unfinished basement. When it was time to get rid of the house, we had a Realtor walk through … (4 comments)
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