Bode Miller’s Comeback - 02/22/10 10:57 AM
Last night I watched the Olympics on TV. And I saw U.S. downhill skier Bode Miller win a gold medal. I had some faint recollection of Miller from the 2006 Olympics. I did some homework: although he entered those Olympics as America’s great male hope, he had a very poor week: no medals, two DNF’s (did not finish) and one disqualification.In 2007 and 2008 Miller won some races, but in 2009 he had a dismal season – not winning one race. He did however make the U.S. Olympic team late in the year.And now it’s 2010 and he has already won … (2 comments)

The Disconnect Between Promise and Delivery - 02/16/10 11:44 AM
In 2000 Jet Blue took to the air with its first flight. Founder David Neeleman, had a precise prescription for success: “The right mix of a strong business plan, an experienced management team, dedicated employees, a great product and service, service, service.”In the last decade Jet Blue went from start-up to major carrier. Neeleman is out and outstanding customer service is no longer critical for survival.While Jet Blue still touts itself as “#1 in customer satisfaction,” I am not sure what that means. Tried to change a Jet Blue flight online lately? How about print a boarding pass?Last week I took … (1 comments)

It's the Saints! - 02/08/10 11:48 AM
After 42 years of futility, after one of the worst natural disasters in U.S. history, and just a few years after fans wore bags on their heads, the New Orleans Saints are today the best team in football.
To me, the story is a metaphor for the principle of never giving up on your dream.
Somewhere in our hearts we all harbor a serious dream. Something that would separate us from the pack … that would put an exclamation mark on the life we lead.
For many of us, that dream falls by the wayside as life takes over. The demands, … (3 comments)

The Tempo of a Sale - 02/01/10 12:00 PM
Whereas most people buy at some emotional level (and then justify their purchase with logic), it is the process of persuading a person to buy that I want to discuss today.Ironically, many salespeople (or other persuaders) lose a sale because they let their emotions get in the way of a well-conceived plan. Specifically, I think many people lose the ideal tempo or rhythm of a sale because they get emotional.Every persuasive event has a proper pace to it. Depending on what you are trying to persuade another to do, and who that other person is, there is a timeline you need … (3 comments)

 
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Jim Randel

Westport, CT

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RAND Media Co

Address: 265 Post Road West, Westport, CT , 06880

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