process improvement: Customer Service - Avoiding Singularity - 11/19/08 05:16 PM
Did you ever have one of those days where people and systems conspire to provide a really bad customer service experience? One that becomes a black hole of indifference sucking all your enthusiasm into a vortex of helplessness from which nothing escapes.
Welcome to my world yesterday. 
My journey into the … (5 comments)

process improvement: Are you busy? Yes, we’re busy! Thank you for asking! - 10/09/08 04:27 AM
When Realtors® and Lenders start asking me if I'm busy, I know what they really want to know. "Are you busy?" usually means "Am I the only one who is not busy? Please tell me so I know it's not just me."
Tammy Walker, our Sales V.P., is getting this question … (7 comments)

 
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John Bethell

Bloomington, IN

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John Bethell Title Company, Inc.

Address: 329 South Walnut Street, Bloomington, IN, 47401

Office Phone: (812) 339-8434

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