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customer service: Social Media - The double-edged sword of present day. - 09/10/10 09:58 PM
Working for a broker who is also a Social Media consultant, I am usually trying to keep up with (whether I want to or not) the methods of applying it to my business.  Instinctively, I try to use Social Media to brand myself and develop a decent presence among the digital community.  However, I accidentally stumbled upon one, major disadvantage Social Media can have towards your business today.
My broker, Jason Crouch, is also the co-founder of 210 Consulting.  As part of his platform, he has a Social Media talk show which airs on Tuesdays on Blog Talk Radio.  You can listen to archived shows … (6 comments)

customer service: Customer Service and Customer Loyalty - Why is it dying? - 08/25/10 06:10 PM
As much as I don't want this posting to turn into a rant, I might not be able to help it.  I have had a really rough and interesting week in the customer service world - shocking, appalling and extremely eye-opening!  I want to share a couple of things that I experienced this week.  I also want to pose the question, "Customer Service and Customer Loyalty - Why is it dying?"
It seems that the lifetime value of a customer is perceived to be zero.  Why do companies spend millions of dollars attracting new customers when it is easier and much … (12 comments)

 
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James Johnson

Austin, TX

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Austin Texas Homes, LLC

Address: 3636 Executive Center Dr., Suite 210, Austin , TX, 78731

Office Phone: (512) 587-6064

Cell Phone: (512) 587-6064

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