feedback: "Call Me" is Not Feedback
- 09/19/11 04:34 PM
A brief rant on agent Feedback, which, as I have said before, is often an excercise in futility. If an agent is kind enough to email back feedback on on of my listings, "call me" is not an option. Our Feedback system is online and my clients get cc'd on all submissions. I don't need my client getting jacked up thinking an offer is imminent when the agent only wanted to tell me that they couldn't get the AC to turn on or the top bolt lock to click. We've recently had a number of agents leave the feedback such as … (18 comments)
feedback: Pheedback Phrom Phil
- 07/23/11 12:39 PM
Today I came home to the usual flurry email requests for feedback for a full afternoon of showings homes to a great buyer client. I'm not the biggest fan of feedback for reasons posted before, but this afternoon I was more forthcoming. The following are my responses to feedback requests that I really did send. See if you can guess which house is the front runner, or if any of the feedback told the agent something they didn't already know. Showed well, but there was some concern about the shower in the former bedroom closet, the illegal bathroom, and the price. … (26 comments)
feedback: Thou Shalt Not Mug the Buyer Agent
- 06/20/11 09:44 AM
I just got off the phone with the listing agent of a home I showed a buyer client this past weekend. Wow. I feel like I got mugged. After the initial salutations and memory jogging of who the agent was and the address of the property in question, she went into this rapid fire, question-answer-rebuttal exchange with me where I was rendered speechless, a rarity for me. Apparently, no objection as to why the house does not feel like home for my buyer stopped her from batting back answers like a 1975 encyclopedia salesman. My client needs a yard for … (71 comments)
feedback: Feedback Craziness
- 01/12/11 08:44 AM
As an agent with over 40 listings at any given time I understand the seller's need to know how showings go. I do too. Stakes are high and clients want feedback. My listings have an automated system that sends two emails to all showing agents, but about 2/3 of showings do not get a response. That in and of itself is feedback: dead end. I am not exactly batting 1.000 on giving feedback from my own buyers, but one automated survey yesterday took the cake. It was like an exam with multiple choice questions followed by a written section. I … (22 comments)
feedback: If it Doesn't Feel Like Home, They Aren't Buying
- 04/04/10 09:45 AM
I just received a "rebuttal" to feedback I left on a home I showed earlier this week. The issue was that this 3 bedroom home wasn't really a 3 bedroom home unless you like walking through one bedroom to get to another. The only solution would be to cannibalize the middle room with a wall to create a hallway, rendering the room absurdly tiny. There is no good answer. The "hall" solution created a new problem. There may be people who didn't mind the tandem arrangement. One thing is for sure- nobody likes closet-sized bedrooms. My point, of course is not about floorplans; … (79 comments)
feedback: The Feedback Rebuttal
- 08/23/09 01:41 AM
Feedback on home showings has gotten automated, which is a good thing. Centralized Showings sends out 2 feedback requests to agents who show my listings, and if they don't reply I presume that they don't have anything Earth-shattering to report. Seller clients get upset when they don't get feedback sometimes, but they need to understand that if an agent shows 6 people 5 houses each in a week then they are forced to write the Magna Charta. I can't be debriefed on every showing I make either. If your home is beneath high tension wires or has a train speeding past 30 feet away you … (6 comments)
feedback: Sheer Stupidity
- 05/24/09 02:03 PM
Dear <agent> Here is my feedback on my showing of your listing. Please instruct the sellers of <address> that selling a $675,000 house is far easier when more is done to restrain a rather powerful looking (and sounding) German Shepherd than having a little girl hold a breezeway door ajar while the dog barks it's ass off at us. I say this as a dog lover and the owner of a German Shepherd myself. This was extremely disconcerting, and the minutes of confusion before the lady that I assume to be the grandmother showed up and we were told that the … (12 comments)
Phil Faranda is broker and owner of J. Philip Real Estate LLC in Briarcliff Manor, NY. Since founding the firm as a sole practitioner in late 2005, the team has grown to over 80 agents & closed 1000+ transactions valued at over $1 billion. He was 2014 President of the HGMLS and a 2017 Inman Influencer. This blog commentary is geared toward consumers and industry colleagues alike. You can reach him at (914) 723-8900. Warning: *Sarcasm and irony advisory at all times.*
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There is no doubt in my mind that the house would still be on the market if it wasn't for Phil's proactive efforts.
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Phil was very responsive to our requests; he was very professional and respectful; he always gave us his honest opinion on the questions we asked. ... more
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A brief rant on agent Feedback, which, as I have said before, is often an excercise in futility. If an agent is kind enough to email back feedback on on of my listings, "call me" is not an option. Our Feedback system is online and my clients get cc'd on all submissions. I don't need my client getting jacked up thinking an offer is imminent when the agent only wanted to tell me that they couldn't get the AC to turn on or the top bolt lock to click. 
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