conflict resolution: A Heartfelt Apology - 12/03/09 04:25 AM
Sometimes I feel as though I’m one of those people that likes to nitpick. I’m so fixated on customer service and get so disappointed when it doesn’t live up to even basic standards that I’m often “whinging” about the dodgy hotel experience I had or the conference I attended that did such and such.
I almost think that sometimes I’m a little programmed to see the wrong, which is why it was so nice that a bad service experience yesterday turned into something kinda great.
I’d emailed a property manager to meet my husband at a property at 1.00pm amongst a … (4 comments)

 

Kirsty Dunphey

College Station, TX

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