customer service: The Wave - 10/13/08 06:07 PM
When I was a young, confused recent uni drop out I set myself a goal with a list of “things” that I wanted to achieve with my spectacular (and yet completely unknown) future career. The list read as follows:
• I want it to be fun and exciting
• I want … (1 comments)
customer service: Why send a handwritten card? - 05/22/08 08:43 PM
1. People keep them - I’ve seen plenty of handwritten cards lovingly saved on the fridge, desk or a mantle. I’m yet to see too many emails, faxes or text messages souvenired like this.
2. Hand written envelopes are more likely to be opened – because people then know it’s not … (7 comments)
customer service: True or False: Companies Lie To Their Customers - 05/20/08 06:45 PM
Take a major international credit card company I’ve recently reluctantly been communicating with.
They launched a new card in America – I thought it was cool, I went to their website to submit an enquiry to ask when / if it would be released in Australia. I wanted this card and … (0 comments)
customer service: The Eyes Have It - 05/16/08 12:29 AM
In the TV show Friends, massage therapist Phoebe is accused of flirting with one of her clients because she got a pedicure, new toenail polish and a toe ring. Obviously – as a massage client, looking down through the hole in the table, Phoebe’s feet are the only part of her … (0 comments)
customer service: Megaphone or Muffler? - 04/08/08 04:28 PM
After getting back from an amazing trip to South East Asia I took some artwork from Cambodia and Vietnam in to be framed at a local store. I had been recommended to this particular store by not one but two of my friends and after seeing the work they … (1 comments)
customer service: See Mum, You can Learn Stuff from Television! - 12/09/07 04:04 PM
Its Christmas time and Homer Simpson realises all too late that he's (yet again) forgotten to get his loving wife Marge a present. Despite frantic and fervent attempts at the last minute, Homer is still empty handed at the all important present giving moment. Feeling guilty and dejected, Homer opens his … (0 comments)
customer service: Fire Damage To Your Customer Service - 11/26/07 07:42 PM
Ladies… prepare to get jealous. I’m married – to a fire fighter. And yes, he looks spunky in his uniform and yes, this morning he came home with video footage of a huge fire he was in last night and yes, sometimes I imagine him as Mr. August in a … (0 comments)
customer service: The power of the word - 10/01/07 09:59 PM
I’m quite distraught. I was eating my personal trainer approved afternoon snack of 12 almonds (my suggestion of 12 Tim Tams: not approved) when I got a lovely crunchy surprise in my mashed up almond mix. Part of a rear tooth had dislodged and was busily working its way towards my … (0 comments)
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When I was a young, confused recent uni drop out I set myself a goal with a list of “things” that I wanted to achieve with my spectacular (and yet completely unknown) future career. The list read as follows:
