service: Is it an asset or just making you an ass? - 08/28/08 12:58 AM
What’s not an asset in your business?
1. Your systems (if they’re only in your head)
2. Your written systems (if they’re rigid, inflexible, un-personalised and can’t be changed with influence from your team and customers)
3. Your number one customer (if your business is too dependant upon having their … (1 comments)
service: When is the right time to bad mouth your competitors? - 08/18/08 11:31 PM
Earlier this week I went to see a health practitioner, let’s call him Dr. Chris. When I mentioned that I’d previously seen a different health practitioner, let’s call him Dr. Joe, to treat my ailment Dr. Chris then proceeded to tell me that Dr. Joe was every sort of evil under … (2 comments)
service: What happens in Mexico… - 08/11/08 11:43 PM
Friends and I were chatting recently about our favourite places in the world to shop. Paris, Berlin, London, Thailand all got a mention along with one of my favourites Mexico.
I’ve only spent half a day in Mexico (so far!) – but it was one of the most enjoyable shopping experiences … (1 comments)
service: Is your culture infectious? - 06/05/08 08:11 PM
At a conference in gorgeous Hamilton Island this morning I asked a packed room of around 400 people a question of opinion. I told them that the morning before I’d take two flights - one with Jetstar and one with Virgin Blue (both Australian domestic airlines). My question to them was … (3 comments)
service: Why send a handwritten card? - 05/22/08 08:43 PM
1. People keep them - I’ve seen plenty of handwritten cards lovingly saved on the fridge, desk or a mantle. I’m yet to see too many emails, faxes or text messages souvenired like this.
2. Hand written envelopes are more likely to be opened – because people then know it’s not … (7 comments)
service: True or False: Companies Lie To Their Customers - 05/20/08 06:45 PM
Take a major international credit card company I’ve recently reluctantly been communicating with.
They launched a new card in America – I thought it was cool, I went to their website to submit an enquiry to ask when / if it would be released in Australia. I wanted this card and … (0 comments)
service: The Eyes Have It - 05/16/08 12:29 AM
In the TV show Friends, massage therapist Phoebe is accused of flirting with one of her clients because she got a pedicure, new toenail polish and a toe ring. Obviously – as a massage client, looking down through the hole in the table, Phoebe’s feet are the only part of her … (0 comments)
service: Megaphone or Muffler? - 04/08/08 04:28 PM
After getting back from an amazing trip to South East Asia I took some artwork from Cambodia and Vietnam in to be framed at a local store. I had been recommended to this particular store by not one but two of my friends and after seeing the work they … (1 comments)
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