arguments: Taking The Sting Out Of Heated Arguments
- 04/26/11 07:19 AM
Gary comes up with some great blogs and this on heated arguments is short and right to the point. One thing for sure is we can't win an argument in negotiations. Good luck and success. Lou Ludwig Especially in negotiation in real estate as well obviously as in our personal relationships, heated arguments arise and it moves into anger. Anger has at its root fear, did you know that? We should come to an understanding to Take The Sting Out Of Heated Arguments. While something is directed at you and you look at it as an attack and sure it feels … (2 comments)
"Rule number one: the customer is always right. Rule number two: if the customer is wrong, see rule number on!" Steve Leonard
As I see it. . . . . . . . Rule number one We don't win arguments with a customer, the only thing an argument does is widen the gap of resolution. It may make us feel good engaging in an argument with a customer, but in the long rune we come out the loser. Once a customer becomes agitated it's very difficult to create a satisfied … (10 comments)
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