customer expectations: Set Higher . . . . and Higher Standards
- 10/12/15 08:15 AM
Set Higher . . . . and Higher Standards “You can become an even more excellent person by constantly setting higher and higher standards for your and then by doing everything possible to live up to those standards.” Brian Tracy, Self-Help Author, Motivation Speaker and Consultant
As I see it . . . . . . . Set higher . . . . and higher standards
You will never lift yourself higher . . . . than the standards that you set for yourself.
Your standards are your values. They are the principles that will define you . . . . and that will define the (10 comments)
Increasing Your Business Opportunities “If we don’t wow them it’s likely that we won’t do business with them.” Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author
As I see it. . . . . . . .
Increasing your business opportunities
You increase your business opportunities when you set a high standard for your business . . . . . and for the level your customer service that you consistently deliver. Your customer service . . . . will be measured by your ability not only by meeting (7 comments)
Your Performance is Reality "In business, words are words, explanation are explanation, promises are promises, but only performance is reality Harold Geneen, industrialist
As I see it. . . . . . . . Your performance is reality In the business world our performance is reality and in the end what counts. We can talk about what we're going to do but it's only our performance that counts. We can make excuses for thing not done satisfactory but everything is said and done our performance is reality. We set our customers reality through creating (6 comments)
"Create a wonderful memory and You'll create a customer for life." Marc Anderson
As I see it. . . . . . . . Customers for life Create a positive customer experience, one that becomes both satisfying and memorable. Place the needs of the customers above our own and in time our needs will be fulfilled. A customer experience that's exceeds there expectations is the foundation of creating a customers for life. Focus on exceptional customer service and your will create a memorable experience and a customer for life. (7 comments)
"Customers don't expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter, V.P. British Airways
As I see it. . . . . . . . Customers don't expect us to be perfect. Our customers expect us to live up to our commitments and to do what we told them we would do. When things go wrong our customers expect us to step up and correct it. They don't want excuses or stories on why it can't be (11 comments)
"Here is the simple but powerful rule . . . always give people more then they expect to get." Nelson Boswell
As I see it. . . . . . . . Give people more then they expect. One of the most powerful rules of success and customer service is simple: Set the expectations with people and then delivery more then what the people expect. Exceeding expectation create a win-win situation for everyone involved. It also creates customer satisfaction, customer loyalty and is the foundation (28 comments)