customer service: A Top Priority in Successful Sales is - 06/25/16 09:56 PM
A Top Priority in Successful Sales is
“Wise are those who learn that the bottom line doesn’t
always have to be their top priority.”
William Arthur Ward 1921 – 1994, author  
 
As I see it. . . . . . . .
A top priority in successful sales is
 
A top priority in successful sales . . . . is to create satisfied customers.
 
Creating a high level of customer service . . . . leads to customer satisfaction . . . . and that satisfaction will contribute to the bottom line. Your bottom line doesn’t create  . . . . satisfied customers.
 
Satisfied customers = … (5 comments)

customer service: Service . . . . is a Success Magnet - 04/12/16 05:16 PM
 Service . . . . is a Success Magnet
“Your rewards will be determined by the extent of
your contribution, that is service to others.”
Earl Nightingale, Self-Help Author, Motivational Speaker
 
As I see it. . . . . . . .
Service . . . . is a success magnet
 
Success is achieved through service that you render to others. People will long remember the quality of your service . . . . long after it’s been rendered.
 
Quality service . . . . is a stepping stone to success . . . . It opens the doors to repeat business and referrals.
 
By … (6 comments)

customer service: Doing . . . . A Little Bit More - 03/20/16 07:12 AM
Doing . . . .  A Little Bit More
“There will come a time when you believe everything
is finished. That will be the beginning.”
Louis L’ Amour, Author
 
As I see it. . . . . . . .
Doing . . . . a little bit more
 
When you have worked really hard . . . . and you feel like you can’t do any more. Keep going and do a little bit more.
 
When you believe that you have provided great customer service . . . . and it couldn’t be any better . . . . do a little bit more . . … (13 comments)

customer service: An Exceptional Customer Service Experience - 03/17/16 05:57 PM
An Exceptional Customer Service Experience
“No one can make you serve customer well.
That’s because great service is a choice.”
Ken Blanchard, American Author,
Management Except
 
As I see it. . . . . . . .
An exceptional customer service experience
 
Exceptional customer service just doesn’t happen by chance . . . . it takes a personal commitment and hard work. The level of the service that you deliver is a personal choice. Exceptional customer service is the choice to pay the price to become successful through your efforts of today . . . . for the success that you will enjoy over a life time.
 
Establish … (3 comments)

customer service: People . . . . Will Pay For Value - 03/09/16 08:35 PM
People . . . . Will Pay For Value
“That which costs little is less valued.”
Miguel de Cervantes, 1547 – 1616 Spanish Novelist
and Playwright   
 
As I see it. . . . . . . .
People . . . . will pay for value
 
The lowest price without value . . . . has limited . . . . or no value to the consumer. When the product or service doesn’t deliver on the promise . . . . it has very little or no value.
 
As a professional the price of your service or product is directly related to the value and quality … (19 comments)

customer service: The Customer . . . . is Always Right - 02/03/16 09:36 PM
The Customer . . . . is Always Right
“Right or wrong the customer is always right.”
Marshall Field 1834 - 1906, American Entrepreneur 
 and Founder of the Marshall Company
 
As I see it. . . . . . . .
The customer . . . . is always right
 
The golden rule of customer service . . . . is the customer is always right. 
 
Rule number one is the customer . . . . is always right
 
Rule numbers two . . . . if the customer is wrong refer back to rule number one.
 
The first rule of a successful business . . . . … (13 comments)

customer service: Be a Difference Maker - 01/09/16 01:34 PM
Be a Difference Maker
“You have been created in order
that you might make a difference.”
Andy Andrews, Bestselling Author  
 
As I see it. . . . . . . .
Be a difference maker
 
Go the extra mile . . . . and it will make a difference in your pursuit of achieving your goals.
 
Give your customers exceptional service . . . . and it makes a difference in your customers willingness to do business with . . . . and in their willingness to refer others to you.
 
Lend a help hand to a person in need . . . . and you will make … (14 comments)

customer service: Customer Service Becomes a Business Advantage - 12/27/15 08:23 PM
Customer Service Becomes a Business Advantage
“Being on par in terms of price and quality
only get you into the game.
Service wins the game.”
Tony Alessandra, author and speaker
 
As I see it. . . . . . . .
Customer service becomes a business advantage
 
Your service is the price you pay . . . . to get you in the door.
 
The quality of your service . . . . can keep you in the game or close the door behind you for future business.
 
But when you want to win . . . . It will be your customer service the puts you over … (10 comments)

customer service: You Have to Start . . . . To Have a Beginning - 10/11/15 08:24 PM
You Have to Start . . . . To Have a Beginning
“A great thing is the start to see an opportunity for service, and
to start doing it, even though in the beginning you serve but
a single customer – and him for nothing.”
John Collier 1884 – 1968, Native American Advaocte
 
As I see it . . . . . . .
You have to start . . . . to have a beginning
 
Every great enterprise has a beginning . . . . and every opportunity starts with the first step in pursuing it with a purpose.
 
Exceptional customer service has its beginning … (10 comments)

customer service: Increase Your Business . . . . - 10/08/15 06:24 PM
 
Increase Your Business . . . .  
“If you don’t wow them it’s likely that
you won’t do business with them.”
Lou Ludwig, Sales and Management Consultant,
Success Coach, Speaker, Trainer and Author
 
As I see it. . . . . . . .
Increase your business . . . .
 
You increase your business possibilities . . . . When you set a high standard for yourself . . . . your business . . . . your customer service and then exceed them.
 
Providing a WOW customer experience is not a casual occurrence. It’s a planned and consistent activity; that increase the possibilities … (12 comments)

customer service: Increasing Your Business Opportunities - 09/14/15 08:41 PM
Increasing Your Business Opportunities
“If you don’t wow them . . . . it’s likely that you won’t do
business with them.”
Lou Ludwig, Sales and Management Consultant, Success
Coach, Speaker, Trainer and Author
 
As I see it. . . . . . . .
 
Increasing your business opportunities
 
You increase your business opportunities when you set a high standard for your business . . . . . and for the level your customer service that you consistently deliver. Your customer service . . . . will be measured by your ability not only by meeting your customers expectation . . . . but in … (17 comments)

customer service: Get Energized About Your Career - 08/05/15 01:51 PM
Get Energized About Your Career
“I feel sorry for the person who can’t get genuinely
excited about his work. Not only will he
 never be satisfied, but he never
achieve anything
worthwhile.”
               Walter Chrysler, automaker               
 
As I see it . . . . . . .
Get energized about your career
 
Get energized . . .  get animated . . . . and get excited about your career.
 
You communicate how you feel about your career . . . . through your attitude . . . . and through your actions. You will also communicate your feeling in how you … (17 comments)

customer service: Diligence Creates Opportunity - 08/02/15 02:19 PM
Diligence Creates Opportunity
“Diligence is the mother of good fortune, and idleness –
its opposite –never led to good intention’s goals .”
 Miguel de Cervantes, Writer             
 
As I see it . . . . . . .
Diligence creates opportunity
 
Some people have it . . . . and some don’t.
 
It’s acquired over time . . . . and will make a big difference in your relationships . . . .  In your customer service . . . . and in the level of success that you achieve.
 
You can’t get it by reading a book . . . . or in hearing an audio program.
 
It … (16 comments)

customer service: Greatness in is the Eyes of the Customer - 07/31/15 05:59 AM
Greatness in is the Eyes of the Customer
“Everyone has the power of greatness. Not for fame,
but greatness. Because greatness is
determined by service”
 Martin Luther King Jr. 1929 -1968, Civil Rights Leader,
Clergyman,          
 
As I see it . . . . . . .
Greatness is in the eyes of the customer
 
How your customers judge you . . . . becomes the foundation for your business and future success.
 
The single biggest differentiator is in your customer’s eyes . . . . is the quality of your service.
 
Average customers service . . . . will put you out of business. Customers will no … (12 comments)

customer service: Success Has a Price Attached to It - 07/25/15 01:35 PM
Success Has a Price Attached to It
“Decide what you want; decide what you are willing to
exchange for it. Establish your priorities
and go to work.”
H. L. Hunt, American Entrepreneur      
 
As I see it . . . . . . .
Success has a price attached to it
 
Your success journey resembles a toll road . . . . and your success has a price attached to achieving it.
 
The question becomes what you are willing to pay the price in advance . . . . to achieve your desired outcome of success.
 
You will pay for your success . . . . with … (12 comments)

customer service: Stepping Stones to Earning More Referral - 07/01/15 08:54 PM
Stepping Stones to Earning More Referral
“The keys to success is to get out into the store and listen
to what the associates have to say. It’s terribly
important for everyone to get involved.
Our best ideas come from
clerks and stock boys.”
Sam Walton, Wal-Marts Founder  
 
As I see it . . . . . . .
Stepping stones to earning more referrals
 
Listen to your customers . . . . your peers . . . . and the consumers. Their insight will become the stepping stones to greater success and more referrals.
 
They will let you know what you’re doing effectively to attract their business … (16 comments)

customer service: Your Customer Service is Your Business Advantage - 06/15/15 01:45 PM
Your Customer Service is Your Business Advantage
“Being on par in terms of price and quality only get
you into the game. Service wins the game.”
Tony Alessandra, Author and Speaker
 
As I see it. . . . . . . .
Your customer service is your business advantage
 
Your service is the price you pay to get you into the door with your customers.
 
The quality of your service will keep you in the game . . . . or close the door behind you for future business opportunities.
 
When you want to win new business . . . . It will be the quality … (31 comments)

customer service: Differentiate Yourself From the Competition - 06/06/15 09:07 PM
Differentiate Yourself From the Competition
“Business is not just doing deals; business is having a
great products, doing great engineering,
and providing tremendous
service to customers.”
Ross Perot, American Entrepreneurs  
 
As I see it. . . . . . . .
Differentiate yourself from the competition  
 
Having a superior product with marginal customer service will result in an inconsistent business model with . . . . and a hit and miss business success.
 
A business or business professional . . . . that puts the needs of their customers above their own needs will find that the business grows . . . . And that their … (10 comments)

customer service: Keep Your Customers Coming Back - 03/18/15 07:55 PM


Keep Your Customers Coming Back
“Loyal customers, they don’t just come back, they don’t
Simply recommend you, they insist that their friends
do business with you.”
Chip Bell, Founder Chip Bell Group
 
As I see it . . . . . . .
Keep your customers coming back
 
Set the expectations for the business relationships that will keep your customers coming back. . . . Do everything within your power to meet and exceed those expectations.
 
Exceeding your customer’s expectations . . . .  creates happy and loyal customers.
 
WOW you customers with … (13 comments)

customer service: An Attitude of Exceptional Customer Service - 02/17/15 07:46 PM


An Attitude of Exceptional Customer Service
“Exceptional customer service is an on purpose activity.
You either have the attitude of exceptional
customer service or you don’t.”
Lou Ludwig, Sales and Management Consultant,
Success Coach, Speaker, Trainer and Author
 
As I see it . . . . . . . .
An attitude of exceptional customer service
 
Your attitude determines . . . . your degree of excellence you achieve in the things that you do.
 
The quality of your business is first established in the vision that you have for the way you … (16 comments)

 
Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) Rainmaker large

Lou Ludwig

Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Boca Raton, FL

More about me…

Ludwig & Associates

Office: (561) 703-7465

Mobile: (561) 703-7465

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