customer service: Get Energized About Your Career - 08/05/15 01:51 PM
Get Energized About Your Career
“I feel sorry for the person who can’t get genuinely
excited about his work. Not only will he
 never be satisfied, but he never
achieve anything
worthwhile.”
               Walter Chrysler, automaker               
 
As I see it . . . . . . .
Get energized about your career
 
Get energized . . .  get animated . . . . and get excited about your career.
 
You communicate how you feel about your career . . . . through your attitude . . . . and through your actions. You will also communicate your feeling in how you … (17 comments)

customer service: Diligence Creates Opportunity - 08/02/15 02:19 PM
Diligence Creates Opportunity
“Diligence is the mother of good fortune, and idleness –
its opposite –never led to good intention’s goals .”
 Miguel de Cervantes, Writer             
 
As I see it . . . . . . .
Diligence creates opportunity
 
Some people have it . . . . and some don’t.
 
It’s acquired over time . . . . and will make a big difference in your relationships . . . .  In your customer service . . . . and in the level of success that you achieve.
 
You can’t get it by reading a book . . . . or in hearing an audio program.
 
It … (16 comments)

customer service: Greatness in is the Eyes of the Customer - 07/31/15 05:59 AM
Greatness in is the Eyes of the Customer
“Everyone has the power of greatness. Not for fame,
but greatness. Because greatness is
determined by service”
 Martin Luther King Jr. 1929 -1968, Civil Rights Leader,
Clergyman,          
 
As I see it . . . . . . .
Greatness is in the eyes of the customer
 
How your customers judge you . . . . becomes the foundation for your business and future success.
 
The single biggest differentiator is in your customer’s eyes . . . . is the quality of your service.
 
Average customers service . . . . will put you out of business. Customers will no … (11 comments)

customer service: Success Has a Price Attached to It - 07/25/15 01:35 PM
Success Has a Price Attached to It
“Decide what you want; decide what you are willing to
exchange for it. Establish your priorities
and go to work.”
H. L. Hunt, American Entrepreneur      
 
As I see it . . . . . . .
Success has a price attached to it
 
Your success journey resembles a toll road . . . . and your success has a price attached to achieving it.
 
The question becomes what you are willing to pay the price in advance . . . . to achieve your desired outcome of success.
 
You will pay for your success . . . . with … (12 comments)

customer service: Stepping Stones to Earning More Referral - 07/01/15 08:54 PM
Stepping Stones to Earning More Referral
“The keys to success is to get out into the store and listen
to what the associates have to say. It’s terribly
important for everyone to get involved.
Our best ideas come from
clerks and stock boys.”
Sam Walton, Wal-Marts Founder  
 
As I see it . . . . . . .
Stepping stones to earning more referrals
 
Listen to your customers . . . . your peers . . . . and the consumers. Their insight will become the stepping stones to greater success and more referrals.
 
They will let you know what you’re doing effectively to attract their business … (16 comments)

customer service: Your Customer Service is Your Business Advantage - 06/15/15 01:45 PM
Your Customer Service is Your Business Advantage
“Being on par in terms of price and quality only get
you into the game. Service wins the game.”
Tony Alessandra, Author and Speaker
 
As I see it. . . . . . . .
Your customer service is your business advantage
 
Your service is the price you pay to get you into the door with your customers.
 
The quality of your service will keep you in the game . . . . or close the door behind you for future business opportunities.
 
When you want to win new business . . . . It will be the quality … (31 comments)

customer service: Differentiate Yourself From the Competition - 06/06/15 09:07 PM
Differentiate Yourself From the Competition
“Business is not just doing deals; business is having a
great products, doing great engineering,
and providing tremendous
service to customers.”
Ross Perot, American Entrepreneurs  
 
As I see it. . . . . . . .
Differentiate yourself from the competition  
 
Having a superior product with marginal customer service will result in an inconsistent business model with . . . . and a hit and miss business success.
 
A business or business professional . . . . that puts the needs of their customers above their own needs will find that the business grows . . . . And that their … (10 comments)

customer service: Keep Your Customers Coming Back - 03/18/15 07:55 PM


Keep Your Customers Coming Back
“Loyal customers, they don’t just come back, they don’t
Simply recommend you, they insist that their friends
do business with you.”
Chip Bell, Founder Chip Bell Group
 
As I see it . . . . . . .
Keep your customers coming back
 
Set the expectations for the business relationships that will keep your customers coming back. . . . Do everything within your power to meet and exceed those expectations.
 
Exceeding your customer’s expectations . . . .  creates happy and loyal customers.
 
WOW you customers with … (13 comments)

customer service: An Attitude of Exceptional Customer Service - 02/17/15 07:46 PM


An Attitude of Exceptional Customer Service
“Exceptional customer service is an on purpose activity.
You either have the attitude of exceptional
customer service or you don’t.”
Lou Ludwig, Sales and Management Consultant,
Success Coach, Speaker, Trainer and Author
 
As I see it . . . . . . . .
An attitude of exceptional customer service
 
Your attitude determines . . . . your degree of excellence you achieve in the things that you do.
 
The quality of your business is first established in the vision that you have for the way you … (16 comments)

customer service: Rule # 1 No Quality – No Business - 02/13/15 05:29 AM


Rule # 1 No Quality – No Business
“When you are out of quality,
you are out of business.”
Author unknown  
   
As I see it. . . . . . . .
Rule #1 no quality – no business
 
Quality means different things . . . . to a different of people.
 
In a business relationship the customer sets the bar for their expectations for the term quality.
 
Many people feel that the company sets the bar for quality . . . .  In reality the company sets their bar for internal quality … (9 comments)

customer service: The Quality of Your Customer Service is a Choice - 11/25/14 02:46 PM
The Quality of Your Customer Service is a Choice 
“Great customer service has to come from the inside out.
You cannot mandate it. You can’t threaten, reward,
or coerce people to care. You can only awaken
the desire and then give them the permission
and encouragement to make it come
 alive in their work.”
Barbara Glanz, Author and Speaker  
 
As I see it. . . . . . . .
The quality of your customer service is a choice.
 
You can’t force someone to provide exceptional customer service . . . .  You can help and … (28 comments)

customer service: You Will Receive What You Have Earned - 08/19/14 06:05 AM
 
You Will Receive What You Have Earned
“We will receive not what we idly wish for, but what
we justly earn. Our rewards will always be
in exact proportion to our service.”
Earl Nightingale 1921 – American Motivational Speaker,
Self-Help Author  
 
As I see it. . . . . . . .
 
You will receive what you have earned
 
What you earn will be in direction proportion to the level of the service that you render to others. When you want to earn more . . . . you have to increase the level … (12 comments)

customer service: In Sincerely Trying to Help Other - 08/09/14 06:02 AM
 
In Sincerely Trying to Help Other
“It is one of the most beautiful compensations in life . . .
That no man can sincerely try to help another
 without helping himself.”
Ralph Waldo Emerson 1803 - 1882, American Essayist,
Lecturer and Poet  
 
As I see it. . . . . . . . .
 
In sincerely trying to help others  . . . .
 
When you strive to help others . . . . It will have a long term influence and will come back to you . . . . and in some way … (9 comments)

customer service: A Referral is the Key - 05/04/14 06:14 AM
 
A Referral is the Key
“In sales, a referral is the key to open the door
of resistance.”
Bo Bennett, American Businessman, Author
 
As I see it . . . . . . .
 
A referral is the key
 
A referral is the key . . . . to future business.
 
A referral is . . . . an endorsement of your product or services from a satisfied customer.
 
A referral . . . . breaks down the doors of resistance . . . . and opens the doors of opportunity.
 
A … (5 comments)

customer service: Be Determine to Make Someone Happy Every Day - 04/28/14 08:30 PM
 
Be Determine to Make Someone Happy Every Day
“Resolve to make at least one person happy every day, and then in
ten years you may have made three thousand, six hundred and
fifty persons happy, or brightened a small town by your
contribution to the fund of general enjoyment.”
Sydney Smith 1771 – 1845, English Wit, Writer
As I see it . . . . . . .
Be determine to make some happy every day
 
A key component to every successful business professional . . . . is having a base of happy customers.
(15 comments)

customer service: Do It With Excellence - 04/19/14 08:22 AM
 
Do It With Excellence
“The shortest way to do many things is to do only one
thing at a time.”
Sydney Smiles
 
As I see it . . . . . . .
 
Do it with excellence
 
My grandfather taught me a very valuable life lesson as a youngster . . . . He said “Louie measure twice and cut once.”
 
When you measure twice you verify what you’re going to do before you do it. And when you cut a piece of wood the wood is cut correctly. As a result you only … (4 comments)

customer service: A Business Devoted to Service Stands Alone - 03/23/14 07:23 AM
 
A Business Devoted to Service Stands Alone 
“A business absolutely devoted to service will have
only one worry about profits. They will
be embarrassing large.”
Henry Ford 1863 – 1947, American Industrialist,
Founder of the Ford Motor Company   
 
As I see it . . . . . . .
 
A business devoted to service stands alone
 
There are leaders in business . . . . there are the followers in business . . . . and there is the pack in business.
 
The leaders set the pace in business . . . . … (5 comments)

customer service: Over Deliver on Your Promises - 02/23/14 07:40 AM
 
Over Deliver on Your Promises
“Promise only what you can deliver. Then deliver more
than you promise.”
Author Known
 
As I see it . . . . . . .
 
Over deliver on your promises
 
Keep your promise . . . . and you create positive reputation.
 
When you over deliver on your promises . . . .  you’ll create raving fans along with strong and successful business relationships.
 
The key is to set high standards for the business relationships and to promise what you can deliver. Keep your promises . . . . … (4 comments)

customer service: You Can’t Do Everything at Once - 02/06/14 06:54 AM
 
You Can’t Do Everything at Once
“We cannot do everything at once, but we can do
something at once.”
Calvin Coolidge 1872 - 1933, 30th U.S. President
 
As I see it . . . . . . .
 
You can’t do everything at once
 
Trying to do too much at one time . . . . Becomes the pathway to lower quality results . . . . and dropping the ball. Unless you’re a world class juggler you won’t be able to keep all the balls up in the air. When your trying to do … (9 comments)

customer service: You Will be Recognized By Your Actions - 12/27/13 07:24 PM
 
You Will be Recognized By Your Actions
“A tree is known by its fruit; a man by his deeds. A good deed
is never lost; he who sows courtesy reaps friendship
and he who plants kindness gathers love.”
St Basil 330 AD – 379 AD, Greek Bishop of Caesarea
Maraca in Cappadocia
 
As I see it . . . . . . .
 
You will be recognized by your actions
 
Your actions are the tracks of your life . . . . They leave a path behind you and the stepping stone … (6 comments)

 
Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) Rainmaker large

Lou Ludwig

Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Boca Raton, FL

More about me…

Ludwig & Associates

Office: (561) 703-7465

Mobile: (561) 703-7465

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