marshall field: Goodwill is a Valued Asset - 05/12/13 06:15 AM
Motivational Power Quote
 
Goodwill is a Valued Asset
“Goodwill is the one and only asset that competition cannot
undersell or destroy.”
Marshall Field 1856 – 1915, Founder of Marshall Field
Chicago Based Department Store
 
As I see it . . . . . . .
Goodwill is a valued asset
 
The goodwill that you create in your business . . . . is a personal asset that belongs to you. The goodwill that you create will attract new business . . . . and keep your existing customers coming back to you.
 
Goodwill is … (1 comments)

marshall field: The Golden Rule of Customer Service - 03/22/10 09:29 PM
 
 
Motivational Power Quote
 
The Golden Rule of Customer Service
 
"Right or wrong the customer is
always right."
Marshall Field, American entrepreneur    
   
As I see it. . . . . . . .
The golden rule of customer service   
Rule number one is the customer is always right.  
Rule numbers two if the customer is wrong refer to rule number one. 
The first rule of success is to create a customer citric business where the customer's needs are the number one priority of the business.  
A customer business citric creates a win -win business environment and … (8 comments)