satisfied customers: An Outstanding Real Estate Professional - 06/09/17 09:30 PM
An Outstanding Real Estate Professional
 “Being an outstanding real estate professional takes
time and effort. Being a trusted adviser is a
 mindset of the customers come first.”
Lou Ludwig Sales and Management Consultant,
Success Coach, Speaker, Trainer and Author
 
 
 
As I see it . . . . . . .
An outstanding real estate professional
 
An outstanding real estate professional invests many hours in their training . . . .  and personal development.  That investment enables them to grow as a professional . . . . and develop in to an outstanding business professional.
 
An outstanding real estate professional takes their career to the next level . . . … (10 comments)

satisfied customers: Create and Keep . . . . Your Customers - 02/01/17 08:51 PM
Create and Keep . . . . Your Customers
“The purpose of business is to create and keep customers.”
Peter F. Drucker 1909 – 2005, American Management
Consultant, Educator and Author
   
As I see it. . . . . . . .
Create and keep . . . . your customers
 
What is the purpose of business?
 
Most people would say that the purpose of business . . . . is profit.
 
I would say that profit is essential part of a successful business . . . . but not the one number purpose. A business that is focused solely on profit . . . . can easely … (9 comments)

satisfied customers: A Magical Formula for Business Success - 01/30/17 04:12 AM
A Magical Formula for Business Success
“The magic formula that successful businesses have
discovered is to treat customers like guests and
employees like people.”
Thomas J. Peters, American Author and Management Expert   
   
 
 
 
As I see it. . . . . . . .
A magical formula for business success
 
A successful business understands the value of using their resources to create a strategic business advantage . . . . To achieve greater levels of success in their business.
 
One of the most valued resources that a business can have . . . . is the understanding of the magical formula of a business success. A successful business … (10 comments)

satisfied customers: A Top Priority in Successful Sales is - 06/25/16 02:56 PM
A Top Priority in Successful Sales is
“Wise are those who learn that the bottom line doesn’t
always have to be their top priority.”
William Arthur Ward 1921 – 1994, author  
 
As I see it. . . . . . . .
A top priority in successful sales is
 
A top priority in successful sales . . . . is to create satisfied customers.
 
Creating a high level of customer service . . . . leads to customer satisfaction . . . . and that satisfaction will contribute to the bottom line. Your bottom line doesn’t create  . . . . satisfied customers.
 
Satisfied customers = … (5 comments)

satisfied customers: First Class Service is Never an Accident - 05/27/15 11:38 PM
First Class Service is Never an Accident
“It’s the little things that make the big things possible,
only close attention to the fine details of any
operation makes the operation first class.”
J. Willard Marriott 1900 – 1985, American Entrepreneur,
Businessman, Founder Marriott Corporation
 
As I see it. . . . . . . .
First class service is never an accident 
 
Becoming first class . . . . is a mission with a purpose to become the best at what you do.
 
It takes making a commitment. To being dedicated to achieve the status of being considered first class by your customers . . . . and … (19 comments)

satisfied customers: A High Impact Business Model - 05/05/14 11:09 PM
 
 A High Impact Business Model
“To create a new business that makes money, and more
significantly, employs others, and gives a product to
a customer that improves their life, is our greatest
 challenge, our greatest opportunity, and the
greatest gift far greater then any charity
that we can give our follow person.”
Paul Zane Pilzer, American Economist, New York Times
Best-selling Author, Social Entrepreneur
 
As I see it. . . . . . . .
 
A high impact business model
 
Create a business model that will significantly affect others with … (4 comments)

satisfied customers: A Referral is the Key - 05/03/14 11:14 PM
 
A Referral is the Key
“In sales, a referral is the key to open the door
of resistance.”
Bo Bennett, American Businessman, Author
 
As I see it . . . . . . .
 
A referral is the key
 
A referral is the key . . . . to future business.
 
A referral is . . . . an endorsement of your product or services from a satisfied customer.
 
A referral . . . . breaks down the doors of resistance . . . . and opens the doors of opportunity.
 
A … (5 comments)

satisfied customers: Satisfied Customers are a Business Strategy - 11/30/13 05:45 AM
 
Satisfied Customers are a Business Strategy
“A satisfied customer is the best business strategy of all.”
Michael LeBoeuf, American Author, Former
University Management Professor
 
As I see it . . . . . . .
 
Satisfied customers are a business strategy
 
Creating satisfied customers is the result of an on purpose business strategy.
 
Satisfied customers just don’t happen . . . . The strategy is deeply rooted in your business philosophy of providing your customers with exceptional customer service.
 
The type of service that creates raving fans is about the way … (6 comments)

satisfied customers: We Are All in Sales - 04/14/13 11:09 PM
Motivational Power Quote
 
We Are All in Sales
“The fact is, everyone is in sales. Whatever area you work in, you
do have clients and need to see.”
Jay Abraham, Marketing Expert
 
As I see it . . . . . . .
We are all in sales
 
No matter what role you fill in your company . . . . we are in sales.
 
When you have a business contact with a customer they are judging the company by that relationship . . . . They are sorting the information and with a positive business … (6 comments)

satisfied customers: Referrals Are the Key to Sales Success - 06/06/12 10:59 PM
Motivational Power Quote
 
Referrals Are the Key to Sales Success
“In sales a referral is the key to the door of resistance.”
Bo Bennett, author, businessman
 
As I see it . . . . . . .
Referrals are the key to sales success
 
People will do business with people that they like, trust and have rapport with.
 
A business relationship has to be on solid footing for the relationship to move forward and to conclude in a successful transaction. When the business relationship is on a weak footing the potential for a successful transaction is unlikely … (6 comments)

satisfied customers: Real Estate is an 80% Referral Business - 05/17/12 09:36 PM
  
Motivational Power Quote
 
Real Estate is an 80% Referral Business
“The person who pays an ounce of principle for a pound
of popularity gets badly cheated.”
Ronald Regan 1911 - 2004, 40th U.S. President
 
As I see it . . . . . . .
 
Real estate is an 80% referral business
 
Successful Realtors® do in excess of 80% of their business as a result of referrals.
 
A successful referral based business is built on a solid foundation of one satisfied customer at a time. Yes successful Realtors® can do a high volume … (8 comments)

satisfied customers: Our Real Value is in Our Service - 03/15/12 01:11 PM
  
Motivational Power Quote
 
Our Real Value is in Our Service
“The value of a man resides in what he gives and
not in what he is capable of receiving.”
                Albert Einstein 1879 - 1955, Father of modern physics                
 
 
As I see it . . . . . . .
 
Our real value is in our service
 
For those that make their commissions the number one priority in the business relationship will put their service on the back burner. They will earn very little repeat business and a few referrals. As a result their … (5 comments)

satisfied customers: Word of Mouth Advertizing - 09/30/11 01:40 PM
    
Motivational Power Quote
 
Word of Mouth Adveritizing
“If you do build a great experience,
customers tell each other about it.
word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
 
As I see it. . . . . . . .
Word of mouth adveritizing
 
The best advertizing
 
Can’t be brought, the price involves both high and the cost low investment.
 
The best advertizing is word of mouth.
 
Once its earned people will give it freely, when it’s lost you can’t recapture it at any price.
 
The price of word of … (6 comments)

satisfied customers: I’m Late; I’m Late For An Important Date - 07/08/11 03:11 PM
  
Motivational Power Quote

I'm Late; I'm Late For An Important Date
"Speed is useful only if you are running
In the right direction."
Joel Barker, Future Edge
  
As I see it . . . . . . .
I'm late; I'm late for an important date
"I'm late; I'm late for
A very important date.
No time to say hello, good-bye,
I'm late and when I wave,
I lose time, to save.
My fuzzy ears and whiskers
took me too much time to shave.
I run and I hop, hop, hop,
I wish that I could fly.
(7 comments)

satisfied customers: Doing the Right Thing - 06/25/11 03:14 AM
  
Motivational Power Quote
 
Doing the Right Thing
"Next to doing the right thing the most important thing is
to let people know your are doing the right thing."
John D. Rockefeller, entrepreneur 
  
As I see it. . . . . . . .
Doing the right thing  
Doing the right thing is a prerequisite to our continued business success.  
People will judge us not on what we say we're going to do; they will judge us on doing the right thing for the right reason.
Building and expanding a referral based business is built on a … (6 comments)

satisfied customers: The Purpose of Business - 02/22/11 12:25 PM
   
Motivational Power Quote 
The Purpose of Business
"The purpose of business is to
create and keep customers."
Peter F. Drucker, Management Expert  
     
As I see it. . . . . . . .
The purpose of business
Most people will say that the purpose of business is profit.  
I would say that profit is essential part of a successful business but not the number one purpose. A business that is focused solely on profit can very well miss what makes a business profitable.  
A business can't successfully sustain themselves without a continued flow of customers.  
The number one … (11 comments)

satisfied customers: The Magical Formula of Business Success - 02/21/11 11:52 PM
  
Motivational Power Quote
 
The Magical Formula of Business Success
"The magic formula that successful businesses
have discovered is to
treat customers like guests and
employees like people."
Thomas J. Peters, management expert    
     
As I see it. . . . . . . .
The magical formula of business success  
A successful business understands the value of using their resources to create a strategic business advantage and to achieve greater levels of success.  
One of the most valued resources that a business can have is the understanding the magical formula of business success. A successful business recognizes … (10 comments)

satisfied customers: The Top Priority In Successful Sales - 09/08/10 03:46 PM
 
Motivational Power Quote
 
The Top Priority In Successful Sales  
"Wise are those who learn that the bottom line
doesn't always have to be their top priority."
William Arthur Ward   
   
As I see it. . . . . . . .
The top priority in successful sales   
The top priority in successful sales is to create satisfied customers.   
Creating a high level of customer service leads to customer satisfaction and that satisfaction will contribute to the bottom line. Our bottom line doesn't create satisfied customers.  
Satisfied customers = the bottom line. 
When we put the customer interests first … (4 comments)

satisfied customers: The Golden Rule of Customer Service - 03/22/10 02:29 PM
 
 
Motivational Power Quote
 
The Golden Rule of Customer Service
 
"Right or wrong the customer is
always right."
Marshall Field, American entrepreneur    
   
As I see it. . . . . . . .
The golden rule of customer service   
Rule number one is the customer is always right.  
Rule numbers two if the customer is wrong refer to rule number one. 
The first rule of success is to create a customer citric business where the customer's needs are the number one priority of the business.  
A customer business citric creates a win -win business environment and … (8 comments)

 
Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates)

Lou Ludwig

Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Boca Raton, FL

More about me…

Ludwig & Associates

Office: (561) 703-7465

Mobile: (561) 703-7465



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