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Every agent has been there - a client who raises your blood pressure by simply showing up on your Caller ID. They come in the form of an unreasonable seller who has lost all rationality, or a buyer who thinks you are a tour guide with no other clients, friends or family. It's never easy, but it really complicates things when the client was referred to you by a dear friend, family member or past client. Here are some tips on using old fashioned tact when telling a client 'You're Fired!' and still have a chance at referrals from the original source who … (36 comments)
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