customer service: Cross-Generational Communication Conundrums: Can You Hear Me Now? - 06/23/07 10:38 PM
Today, I wrote an article on Custom 404 Pages on my "other" blog. My mother, being a doting parent, cruised over to read my blog on a Saturday afternoon. (I have to be soooo careful what I say, since she does occasionally get a wild hair and read my blog). :O) So, she (0 comments)
customer service: Google Adds Ratings to Map Feature: What Will People Say About You? - 06/20/07 09:14 PM
Google has just announced the addition of local reviews to their popular local map features. So, just to see how this works, I popped over and did a search for my favorite pizza place nearby and did my first "user review" on Google local maps. It was quick and easy and (7 comments)
customer service: How NOT to Sell Real Estate: My Rant of the Day - 03/14/07 09:40 PM
Brace yourself. I'm on a rant... I'm currently spending a bit of time at the beach in Ft. Pierce, Florida. It's lovely. I'm here with my mother, my grandmother and two of her sisters. This is what I went out to see this morning before beginning my work for the day: (I love (39 comments)
customer service: Writing, Marketing and Technology: It's about the service, not the tools - 11/11/06 02:17 PM
I had a blog comment from Rob Lang today that reminded me that I may appear to be promoting technology for its own sake, which is not really my intent. I'm a writer. That's my first love. That's my calling. I have a professional background in marketing and a personal love of (8 comments)