Why Foreclosure "experts" Grind my Gears

Why is it that these Foreclosure and Short Sale Agents act as though they are better than every other agent. Did they go to some sort of seminar that gave them this badge that says they are better than you? Did they get a doctors degree in this stuff? I represent buyers that make offers on these types of properties at least once a week. Every time you call these agents offices to get information or a fax number to fax a contract, its like your pulling teeth to get any information off them. I hate it when they call you up to ask for your highest and best offer because the bank will be making a decision tomorrow. But you don't hear back from these agents the next day or two like they promised. So you do what your supposed to do, you follow up and call the agent back to find out if you were the winning bid. What happens? You get an ear full from one of their "assistants." These people are usually extremely rude and ignorant to you. Now if there was only one of these "experts" that was like this, I would understand. But its not, its all of them. I had one deal were my client was the highest bidder and we got the house. Any time I had to get information off of them, they would only respond by emails, and it would take weeks to hear from them. Now, I understand that some of these agents get tons of these properties. And that they get plenty of offers on these places. But I don't feel that this gives you the right to be a complete you know what. What kind of way is this to do business? Foreclosures and short sales are today's hot items. Lets face it, everyone under the sun is going for these types. But this wont last forever (hopefully)  I am curious to see what these agents are going to do then, since they have zero public relation skills. I was always taught to treat others like you yourself would like to be treated, or "The Golden Rule."  Obviously these agents lost focus of this rule.