training: Are You Usual or Unusual?
- 02/09/08 03:26 PM
Are you usual or unusual? If one of your closest friends was asked how they view you in a crowded room, would they say that you blend right in or stand out? In a profession in which everyone around you is a potential client, you have got to be the one that stands out. Are you the discussion starter or the attentive listener? Are you one to speak out if you have a comment even if you do not have the same viewpoint as the group or the group leader? In a social or professional setting, we have to play a somewhat … (0 comments)
training: Phone Duty: A Waste of Time!
- 02/05/08 03:23 PM
Phone duty is a waste of time! Or is It? You decide. First, let's address why some perceive phone time as a waste of time. Most of the problem lies in either a lack of training, knowledge or desire. I have been on phone duty as a new agent and an experienced agent an I am always bewildered when new or old agents, also on duty, throw potential clients away. I am not creating this article for the purpose of giving phone dialogue or new scripts, but just to ask that you treat each call as if you paid thousands of dollars to … (1 comments)
Are you usual or unusual? If one of your closest friends was asked how they view you in a crowded room, would they say that you blend right in or stand out? In a profession in which everyone around you is a potential client, you have got to be the one that stands out. Are you the discussion starter or the attentive listener? Are you one to speak out if you have a comment even if you do not have the same viewpoint as the group or the group leader?
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