Max's Blog

As many of you know, my oldest son plays football at Kingwood High School.  He's a sophomore and loving every moment of it. Yesterday he walked over to our office after football practice around 4:30pm stinking like only a 15-year old can.  It was so bad I had to tell him to go outside.  He said, ...

Last month we launched a new program, "myFirstAm".  In a nutshell, First American has implemented a new system to process title and then did something amazing, they released and end-user version that mirrors our internal system.  Our clients can see the progress we're making on their files in rea...

As we head into the slowing 4th quarter, many will lay down and give up.  Others will step up their efforts to win new business.  One way to build new business is by reaching out to prospects on the phone.  Yes, I'm talking about actual phone call conversations, not made through social media. An ...

Last week I had a day in which three client appointments in a row told me nightmare stories about my competition.  When I bumped into a client at the end of the day, the stories were still ringing in my ear.  The client then made a comment about a particular competitor and then it happened, it ju...