BOA Have a Heart!!!

BOA SENT ME A DECLINE LETTER TODAY AS MY HUSBAND WAS BEING ADMITTED INTO HOSPICE

I made all the trial loan modification payments on time over the phone via my BOA Customer Relationship Manager, yet today I received a FedEx letter stating that my permanent loan modification was DECLINED.  At the same time as the letter arrived, the hospice nurse came to sign my husband up for in-home hospice care.  Can you believe this????

The letter from BOA states "Thank you for contacting us regarding the Home Affordable Modification Program.  While we realize this decision comes at a difficult time in your life, we regret to inform you that we are no longer considering your request for a modification because after being offered a Trial Period Plan, you did not make the required Trial Period Plan payment by the end of the first month of the trial period."

I made the first trial payment on 3/4/13, the second one on 4/2/13, and the third one on 5/2/13.  The original letter from my BOA Customer Relationship Manager outlining the terms for the trial period dated 2/25/13 stated, "To participate in the Trial Period Plan, make your first month's trial period mortgage payment as soon as possible, but in no event later than 30 calendar day after 4/1/2013."

Since I made the first payment on 3/4/13 and it was not due until 4/1/13, it seems to me that I am in compliance.  

This was so upsetting that I could not focus properly on getting my husband admitted into hospice.  My husband is very upset.  He has Stage IV, Pancreatic Cancer and was diagnosed 4 years and 4 months ago.  He's now in the end stages of the illness.  

Can you see where I made an error?  Perhaps I'm not thinking straight due to the stress of putting my husband in hospice today.  It's an emotional day.

Why wouldn't my BOA Customer Relationship Manager call me to tell me ahead of time that this letter was going out?  Why won't she return my calls.  I have had to ask for an Appeal, but this is the last thing I need to focus on right now.  My attention should be 100% on my husband in his final days.  

BOA have a heart!!!!

Links to previous posts where the AR community rallied around us to convince BOA not to foreclose on our home:

Today I Was Told by BOA My Home is Going into Foreclosure

Thank You to My AR Friends and Friends of Friends

BOA Sent Me the Trial Loan Modification Papers Today

7 PM UPDATE:  My BOA Customer Relationship Manager called and left a voice message stating that the letter was incorrect.  My trial plan has been completed.  They are reviewing the situation to see which department sent this out and why.  She told me to "have a wonderful day."  Yikes!  I hope that they put in writing that the letter was sent in error.  Thank you all for reblogging, Tweeting, Google Plussing, and FaceBooking this post.  BOA needs to know that my AR friends are watching out for me and won't let up until the permanent loan modification is in place.  Thank you so much!  I love my AR family!