I am a very focused individual, especially in the morning on my way into the office. I have a routine, I visit my local over crowded gas station that houses my coffee shop and I buy my extra large coffee, double shot of espresso with extra cream and 3 sweet n' low (sugar makes me hyper), and on a daily basis I am amazed at the over-abundance of people seeming to run in reverse that just can't seem to get out of their own way. I then proceed to exit the gas station attempting to turn left crossing over three lanes of heavy morning traffic. I really don't notice any of this experience because I'm usually pre-occupied thinking about the rest of my day.
This morning, NH's 90th inch of snow graced us with its presence. My local, over crowded gas station/coffee shop wasn't plowed as I pulled in and I had to park at one of the pumps at the farthest end of the parking lot. Wearing 3 inch heals tenderly trying to step through the tire tracks and the muck...this is where my story gets to the point...a gas station employee, a true gentleman twice my age was shoveling the walkway trying desperately to keep the yuck and muck from reaching inside the store. He made a cute comment that I looked like I was tip-toeing through the tulips and then proceeded to say he would shovel a path directly to my car to make it easier for me to navigate the parking lot.
Now, at this point I smiled and said thank you, not really expecting a path shoveled to my car and I proceeded to wait in line for my morning pick me up. I left the gas station/coffee shop and there it was as beautiful as the yellow brick road, a clear path to my car right to my door. My cuffs on my black dress pants were never so happy.
I took this experience today and I incorporated it into my business, I telephoned four clients whose houses closed with me this year and I asked if they were all set with their driveways and/or walkways from this last storm. I had two clients who truly needed help, and I contracted the work to be done. I felt so satisfied to go the extra distance and assist those clients that haven't had the opportunity to coordinate their snow removal before this last storm. The gas station employee's customer service didn't end when I got the change back from purchasing my coffee and it reminded me my service to my client's doesn't stop at the closing table.
My over crowded, inconveniently situated gas station/coffee shop has a patron for life and my clients will never work with any other real estate agent.