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survey: The Closing Is Never Successful Until It Is Put To The Final Test - 11/29/11 09:49 AM
So do you think your closing was a success? Well, a closing is never a success if it is not put to the final test.
What do I mean? I'm not referring to the final docs being sign at the closing table or  your commission check was delivered. What I am referring to is a happy buyer AND seller, not a happy buyer OR seller.
There is a misconception that if only one side or the side you are representing is happy with the outcome, the closing and sale is a success. No, you are only looking at one part of the puzzle. … (0 comments)

survey: Determine Your Client's Level of Satisfaction - 09/20/11 04:09 PM
Experienced business professionals know that the key to building a dynamic business is to create referral businesses. How do you convince your current clients to provide you with new leads? How do you convince past clients to come back as repeats? How do you surpass the previous service with new services that will “WOW” the client?
Besides creating a marketing plan, a new layout for your pre-listing presentation, creating a brand, or rolling out a new website, an important key is to provide excellent customer service.
When you have an unhappy clients, the unhappy client doesn’t generally complain, he or she … (1 comments)

 
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Carolyn Nelson, Independent Listing and Closing Coordinator Assistant

Durham, NC

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Address: PO Box 97, Durham, NC, 27702

Office Phone: (919) 399-4543

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