I like this post very much. In my business the airwaves are bombarded with low rate and fee advertisements. But there is no mention of service, etc. Service will win every time. That is ultimately what clients remember. Enjoy the read!

Via John G. Johnston An Exclusive Buyer's Agent (John G. Johnston & Associates, LLC):

Relationships, Service & Expertise

How do we build client loyalty?  What do we need to do to become the 'go-to' person when someone thinks of real estate?  What is it we do that generates referrals?  And if we don't have loyalty, great service or a referral base, how do we create it?

Number 1 is relationships.  No one wants to open a telephone book to look for something.  Those days are history.  Our sphere of influence starts at home, family and friends, church, work and all the casual relationshipsacquaintances we meet at the grocery store, bank, post office, coffee shop, restaurant or wherever.

Number 2 is service.  If we don't provide the best service we are capable of and do it in a manner far beyond their expectations we are just another business on the block.  If we can WOW them with our service they will remember we are the 'go-to' person for results.  That includes timely returned phone calls, on time appointments and exhibiting true professionalism.

Third is expertise.  Our clients expect expert advice and delivered in a manner that makes them feel comfortable.  That might be explaining how we do what we do; listing, showing, negotiating, writing clean contracts and getting them to the closing table.customer service  Some people may not care to know the details but do want to know you are on top of it.

I believe these three things; relationships, service and expertise account for 95% of being successful...whatever your business.

What are you doing to create relationships, provide outstanding service and be known as the local expert in your field?expertise

Let me work for you because the agent with the sign in the yard works for the seller!

 

John G. Johnston

An Exclusive Buyer's Agent

John G. Johnston & Associates, LLC

719 783-4644

john@johngjohnston.com

www.JohnGJohnston.com

 

Pray as if no work would help, and work as if no prayer would help.

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Paul McFadden

 

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Paul McFadden Mortgage Loan Officer Bellevue Washington Home Loans

Bellevue, WA

More about me…

The Legacy Group, a division of WJ Bradley Mortgage Capital

Address: 11225 SE 6th St. #110, Bellevue, WA, 98004

Office Phone: (425) 818-2251

Cell Phone: (206) 799-9062

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