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listening: Using Social Media Authentically, Helpfully and Professionally - 07/09/11 12:00 PM
Do you love social media?  Is it helping you with your business, or do you want it to?  Many real estate professionals are dabbling in LinkedIn, Facebook, Twitter, and many more new online venues, the most recent addition of which is Google +.
The first question that many people fail to answer for themselves is the most basic one: what do I want to get out of this experience?  Is it recreation? Is it more leads?  Is it to help convert people I already know from aquaintances to clients? 
If you are engaging on social media sites and want to make … (5 comments)

listening: You're Dead, But We Still Want to Hear from You! - 07/26/08 10:39 PM
Listening is the most important part of sales, and it's also the most important part of customer service. There's no service, and no sales, without good listening.Recently, I've been on the receiving end of bad customer service and bad sales. It's so bad that I had to blog about it. Because it's extreme, I think there's a valuable reminder to those of us in sales and it's worth sharing. Some of the Active Rainers here may know that my father passed away about a month ago. (His online obit is at www.JohnNPopeJr.com.) There's a lot of stuff to do, loose ends … (7 comments)

 
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Mary Pope-Handy, ABR, CRS, ePRO, SRES, ASP

Los Gatos, CA

More about me…

Sereno Group Real Estate

Address: 214 Los Gatos-Saratoga Road, Los Gatos, CA, 95030

Office Phone: (408) 335-1432

Cell Phone: (408) 204-7673

Email Me

A discussion on the real estate market and practice, particularly in Silicon Valley, CA.











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