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client followup: Random Thoughts on Building Client Loyalty - 05/23/10 10:59 AM
Have you "toed" your clients lately that you appreciate them?
Regardless of how successful you may be, it is always important to keep marketing your business (both repeat and new). Here are some "random thoughts" to keep in mind and keep your business moving in the right direction:
"Merci beaucoup, Grazie, Muchas gracias, Thanks a Bunch!" However you say it . . . say it well and say it often!When it's time to choose your method of conveying your appreciation (greeting cards, letters, etc.) your choice will tell customers, clients and employees a lot about you and your business. … (6 comments)
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client followup: Just Do It! - 05/12/10 06:44 PM
Recently I read a blog post "Overcoming Your Perfection Paralysis in Marketing" by one of my Facebook contacts, Fabienne Fredrickson, The Client Attraction Mentor. She said: "When you set yourself up to stop procrastinating and to start working to make it happen, it works every time. I too have dragged my feet on picking a date for an event I wanted to give. ‘Should I have it in the summer, should I wait ‘til fall?' Since nothing was happening, I pulled out my calendar, picked a date, gave my credit card number to reserve the space and then made it happen, and you can … (2 comments)
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client followup: Take a Chance ~ Take A Chance on Me! - 04/23/10 03:51 PM
I recently attended a stage production of Mamma Mia and ever since, I have had ABBA songs buzzing on my brain! What a great show; the music had everyone up on their feet dancing in the aisles and humming the tunes as we filed out of the theater. Wouldn't it be great if we could all go through life with that background music in our head as motivation?!
For the past couple of years, many people haven't had too much to sing and dance about, however, we are seeing little glimmers of hope breaking through.
Are you ready to say … (2 comments)
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client followup: April is Customer Loyalty Month ~ Have you Hugged a Customer Lately? - 04/19/10 08:09 AM
Building customer loyalty should be an every day, year-round thing, not just something you do for one month out of the year. However, take this month of April, to think how you can improve relationships with your customers through better service, higher quality products, going the extra mile, etc.
People have a choice of who and where they wish to do business, so you need to make what you offer, stand "head and shoulders" above your competitors. You want your name to be at the top of the list the next time they need your services.
How Do You Keep Customers Loyal? Here are few ideas:
… (4 comments)
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client followup: "Chamber of Commerce Day" in NE Florida - 04/07/10 10:05 AM
I just returned from my morning walk and needed to share the beauty of the day.
After a rather unusally cold Florida winter, these spring days are so appreciated. Warm sunny days, cool nights, azaelas in full bloom, golfers on the green, gators and turtles sunning themselves on the banks of the ponds . . . a true "Chamber of Commerce Day" here in NE Florida. You cannot help but have a song in your heart and an extra skip in your step.
Wherever you are located, appreciate the day for what it is and see the sun peeking through. … (0 comments)
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client followup: This Little Light of Mine ~ I’m Gonna Let It Shine! - 04/30/08 10:58 AM
I am sure there are some of you who learned the song, "This Little Light of Mine" . . .
when you were wee little. It was and still is a favorite with the little munchkins that love singing their hearts out, especially if it involves hand motions! Many of us, who fervently sang that song growing up, were taught to not shine the light on ourselves too brightly. Parents in the 50's and 60's tended to raise us to be humble, not bring attention to ourselves, etc. (which isn't a bad thing). However, when we grew up and started to position … (0 comments)
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client followup: OUTRAGEOUS CUSTOMER SERVICE ~ Do You REALLY Walk the Talk? - 05/09/07 03:29 PM
In today's busy world, we have grown accustomed to unanswered phones and emails, people not showing up or arriving late without apology, etc. Good business manners and the customer service bar have been placed on the "lowest limbo notch." At my previous employer, we called this behavior "The Donnie Phenomena."
Let me explain . . . "Once upon a time" at ABC Company, there was a person on staff, by the name of Donnie, who didn't quite "get it" when it came to good service and quick response. He was a super nice guy but he was the world's biggest procrastinator. When his … (2 comments)
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Earlene Myers, Your Client Connection
Fleming Island,
FL
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Office Phone: (904) 278-0414
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