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customer care: Just "TED" - 05/27/10 09:34 AM
"The Measure of Success"
In my business, I subscribe to a number of customer service blogs and web sites; receive tons of newsletters along these lines and I'm always on the lookout to share ideas with professionals who value this aspect of business (which should be everyone!)
A few weeks ago, I received a news item from one of my business contacts. Unfortunately, I just got around to reading it this past Monday! She recommended a web site that I found fascinating: http://www.TED.com This site has a wealth of information from experts in a number of professions and I thought I would share it with all of … (4 comments)
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customer care: April is Customer Loyalty Month ~ Have you Hugged a Customer Lately? - 04/19/10 08:09 AM
Building customer loyalty should be an every day, year-round thing, not just something you do for one month out of the year. However, take this month of April, to think how you can improve relationships with your customers through better service, higher quality products, going the extra mile, etc.
People have a choice of who and where they wish to do business, so you need to make what you offer, stand "head and shoulders" above your competitors. You want your name to be at the top of the list the next time they need your services.
How Do You Keep Customers Loyal? Here are few ideas:
… (4 comments)
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customer care: OUTRAGEOUS CUSTOMER SERVICE ~ Do You REALLY Walk the Talk? - 05/09/07 03:29 PM
In today's busy world, we have grown accustomed to unanswered phones and emails, people not showing up or arriving late without apology, etc. Good business manners and the customer service bar have been placed on the "lowest limbo notch." At my previous employer, we called this behavior "The Donnie Phenomena."
Let me explain . . . "Once upon a time" at ABC Company, there was a person on staff, by the name of Donnie, who didn't quite "get it" when it came to good service and quick response. He was a super nice guy but he was the world's biggest procrastinator. When his … (2 comments)
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Earlene Myers, Your Client Connection
Fleming Island,
FL
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