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customer service: Just "TED" - 05/27/10 09:34 AM
 "The Measure of Success"
In my business, I subscribe to a number of customer service blogs and web sites; receive tons of newsletters along these lines and I'm always on the lookout to share ideas with professionals who value this aspect of business (which should be everyone!)  
A few weeks ago, I received a news item from one of my business contacts.  Unfortunately, I just got around to reading it this past Monday!  She recommended a web site that I found fascinating:  http://www.TED.com    This site has a wealth of information from experts in a number of professions and I thought I would share it with all of … (4 comments)

customer service: OUTRAGEOUS CUSTOMER SERVICE ~ Do You REALLY Walk the Talk? - 05/09/07 03:29 PM
In today's busy world, we have grown accustomed to unanswered phones and emails, people not showing up or arriving late without apology, etc.  Good business manners and the customer service bar have been placed on the "lowest limbo notch."   At my previous employer, we called this behavior "The Donnie Phenomena."
Let me explain . . . "Once upon a time" at ABC Company, there was a person on staff, by the name of Donnie, who didn't quite "get it" when it came to good service and quick response.  He was a super nice guy but he was the world's biggest procrastinator.  When his … (2 comments)

 

Earlene Myers, Your Client Connection

Fleming Island, FL

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